Job Description

1. Information on the SGA/AGE

The Laurentian University Students' General Association (SGA/AGE) is the largest bilingual student association at Laurentian University. With over 60 years of service and registered as a non-profit corporation, the association serves over 4,000 students at the university.

The SGA/AGE is responsible for many different student services from health plan administration, welcome week, student advocacy and representation, and other events and student support.

As part of the team, members will be working in a dynamic and enjoyable environment that allows us to work towards the association's goals while also encouraging them to produce programming and support systems that would benefit our student population.

The successful candidate will work with student executive members, student staff, and full-time professional employees to achieve success in a positive and flexible work environment.

2. Overview

The

Manager of Membership Services

oversees the SGA/AGE's V-Desk and manages the services provided by the SGA/AGE with a primary focus on ensuring high-quality support to students and campus visitors.

This person works closely with the executive and administrative team to align membership services with the broader goals of the SGA/AGE, ensuring that student life and engagement are continually enhanced. The role includes supervising front-line customer service, supporting student clubs, and collaborating with the team to better the student life and engagement and enhance the overall student experience ensuring that the services offered meet the evolving needs of the student body.

3. Primary Responsibilities

V-Desk Management:

Supervise the daily operations of the V-Desk, ensuring timely and professional front-line service to students and visitors. Schedule and manage V-Desk customer service clerks, ensuring adequate coverage and efficient service. Respond to inquiries about membership benefits and student services, providing information and assistance as needed. Provide support in the management of the Student Centre, including but not limited to: Managing study room bookings and maintaining an organized system Monitoring and ensuring cleanliness and general upkeep of the space Assisting with seasonal and event-based decorating to foster a welcoming environment Supporting event setup and takedown within the Student Centre Restocking and organizing supplies or promotional materials Acting as a point of contact for student inquiries related to the Student Centre Gather feedback from users, assess satisfaction levels, and identify opportunities for improvement. Work collaboratively with staff to develop guidelines, processes, and initiatives that enhance the overall Student Centre experience in alignment with the mission and values of the SGA/AGE.

Student Life Support and Event Coordination:

Assist in clubs development, events and initiatives that enhance student involvement and campus life. Promote and provide relevant information to clubs and student groups about Student Life services. Assist in facilitating diverse student programming and community initiatives. Support the planning, development, and execution of events, ensuring they meet the goals of student engagement and participation.

Administrative Support and Development:

Work with the Executive Director to develop, create and implement procedures related to student services and membership operations. Support in the supervision of the campus store or other SGA/AGE services as needed. Handle other administrative tasks as required to support the efficient operation of the SGA/AGE.

4. Key Competencies

Leadership:

Ability to manage and motivate a team of customer service clerks and volunteers, ensuring high-quality service delivery.

Customer Service Orientation:

Commitment to providing excellent support to students and campus visitors.

Collaboration:

Strong interpersonal skills to work effectively with student executives, clubs, and university staff.

Problem-Solving:

Ability to address challenges, from customer service issues to club event planning, in a proactive and solution-focused manner.

5. Qualifications

Education:

Bachelor's degree or college diploma in business administration, student affairs, or a related field is preferred.

Experience:

Minimum of 3 years of Customer Service experience with at least 1-2 years of leadership, supervisory or administrative role.

Languages:

Bilingual in English and French (preferred).

Elligible for the Northern Ontario Heritage Fund:

Meet one of the following criteria: New entrants into the workforce, transitioning to a new career, OR unemployed or underemployed who are entering a new field; Have not previously participated in a NOHFC-funded internship; At least 18 years of age; and Reside, and be legally entitled to work, in Canada.
Job Types: Full-time, Internship / Co-op
Contract length: 12 months

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Application question(s):

Which one of the following best describes you:
1. New entrant into the workforce
2. Transitioning to a new career
3. Unemployed or underemployed who are entering a new field

Have you previously participated in a NOHFC-funded internship?
Work Location: In person

Expected start date: 2025-01-03