Membership Sales and Administration Laurier Brantford YMCA 100 Water Street Brantford, ON N3T 2E8 Starting Salary: $33,280.00 Position Status: Full-Time Contract with benefits and a complimentary YMCA membership Placement: Immediate Deadline: April 7, 2023 Benefits and Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do: \xe2\x80\xa2 Paid Vacation Entitlements that increase with seniority (subject to eligibility) \xe2\x80\xa2 Competitive total compensation packages \xe2\x80\xa2 Group health and benefits plans (includes medical, dental, and Membership Sales and Administration Laurier Brantford YMCA 100 Water Street Brantford, ON N3T 2E8 Starting Salary: $33,280.00 Position Status: Full-Time Contract with benefits and a complimentary YMCA membership Placement: Immediate Deadline: April 7, 2023 Benefits and Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)

• Competitive total compensation packages

• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)

• Generous pension plans with employer matching

• Free YMCA Health & Fitness Memberships

• Professional development opportunities including paid training and access to YMCA education scholarships

• Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to eligibility)

• Employee and Family Assistance Program (EFAP)

• Opportunities for career advancement

Nature & Scope: This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and Managing program registration in collaboration with the Program Supervisors. In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers. This role will also be responsible to ensure the sales and service culture of the branch reflects both the YMCA and Laurier organizations. This role will primarily be responsible for the administration of Group Home Memberships, internal and external rentals, and supporting student partnerships Responsibilities:

• Play a key role at the information hub of the branch

• Conducts Membership Growth Initiative (MGI) follow up calls and emails while tracking and organizing

work assignments for part time membership staff Responsibilities Continued:

• Responsible for all administration, booking, billing and management of rentals within the branch

• Act as the branch liaison with all group home memberships and continue to drive growth of future

partnerships

• Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and

corrects in the system to ensure proper financial processing and member service

• Manages program registration, rolling registration and waitlists for all health and wellness, child and

youth, and aquatics departments in collaboration with each Program Supervisor

• Conducts personal financial assistance interviews exercising sound judgment and confidentiality

• Administrative responsibilities and support to the Membership Manager in ensuring the membership

processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication

• Provide excellence in customer service at member point of access

• Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency

situations and being the acting General Manager for the branch Qualifications:

• Standard First Aid and CPR-C

• Post secondary education at the college level in Marketing, Office Administration, or related field is

preferable

• Computer skills \xe2\x80\x93 Word, Excel, Windows, basic internet skills

• 1 \xe2\x80\x93 3 years experience in a customer service and sales environment

• Good grasp of math and excellent problem-solving skills

• Must provide a current Criminal Record and Judicial Matters check, issued within the past six months

Competencies: Commitment to Organization Vision and Values Demonstrates and promotes a personal understanding of and appreciation for Mission, Vision, Strategic outcomes and Values of the YMCA Initiative Does the right thing at the right time without being asked. Team Work Participates actively and facilitates teams for organization effectiveness Quality Focus Ensures that YMCA programs and services are superior Concern for Health and Safety Acknowledges and understands how to manage and educate others of risk and harm reduction Self Management Works independently with minimal supervision Service Orientation Deliberately identifies and creates opportunities to enhance each and every individual\xe2\x80\x99s YMCA experience If you are interested in this position, please visit https://www.ymcahbb.ca/work-y/current-opportunities/health-fitness-aquatics-openings to complete the YMCA Employment Application From and follow the instruction for submitting your cover letter and resume, along with documentation to verify requirement of the position. We thank all applicants; however, only those considered for an interview will be contacted. Organizational Overview: As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA\xe2\x80\x99s determination in strengthening the foundations of community for all people This position requires a commitment to the mission and values of both Wilfrid Laurier University and the YMCA. It requires a commitment to the YMCA mission and core values of: Responsibility, Caring, Honesty and Respect, as well as, a commitment to building developmental assets in children and adults. Wilfrid Laurier University is devoted to excellence in learning, research, scholarship and creativity. It fulfills its mission by advancing knowledge, supporting and enhancing high-quality undergraduate, graduate and professional education, and emphasizing co-curricular development of the whole student. All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton/Burlington/Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Accessibility: The Laurier Brantford YMCA is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department. The Laurier Brantford YMCA is an equal opportunity employer. Internal YMCA Applicants: The Laurier Brantford YMCA encourages employees within the Association, as well as those employed within the Canadian YMCA/YMCA-YWCA Federation and Wilfrid Laurier University to submit their application. Please note that in so doing, the Laurier Brantford YMCA reserves the right to contact the applicable YMCA or YMCA-YWCA for purposes of seeking an employment reference throughout the recruitment process. Please ensure that prior to submitting your application that you have disclosed to your current supervisor, your intention to submit your application. By submitting your application, you understand and agree to allow the Laurier Brantford YMCA to contact your current Association.rescription medication, subject to eligibility) \xe2\x80\xa2 Generous pension plans with employer matching \xe2\x80\xa2 Free YMCA Health & Fitness Memberships \xe2\x80\xa2 Professional development opportunities including paid training and access to YMCA education scholarships \xe2\x80\xa2 Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to eligibility) \xe2\x80\xa2 Employee and Family Assistance Program (EFAP) \xe2\x80\xa2 Opportunities for career advancement Nature & Scope: This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and Managing program registration in collaboration with the Program Supervisors. In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers. This role will also be responsible to ensure the sales and service culture of the branch reflects both the YMCA and Laurier organizations. This role will primarily be responsible for the administration of Group Home Memberships, internal and external rentals, and supporting student partnerships Responsibilities: \xe2\x80\xa2 Play a key role at the information hub of the branch \xe2\x80\xa2 Conducts Membership Growth Initiative (MGI) follow up calls and emails while tracking and organizing work assignments for part time membership staff Responsibilities Continued: \xe2\x80\xa2 Responsible for all administration, booking, billing and management of rentals within the branch \xe2\x80\xa2 Act as the branch liaison with all group home memberships and continue to drive growth of future partnerships \xe2\x80\xa2 Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service \xe2\x80\xa2 Manages program registration, rolling registration and waitlists for all health and wellness, child and youth, and aquatics departments in collaboration with each Program Supervisor \xe2\x80\xa2 Conducts personal financial assistance interviews exercising sound judgment and confidentiality \xe2\x80\xa2 Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication \xe2\x80\xa2 Provide excellence in customer service at member point of access \xe2\x80\xa2 Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting General Manager for the branch Qualifications: \xe2\x80\xa2 Standard First Aid and CPR-C \xe2\x80\xa2 Post secondary education at the college level in Marketing, Office Administration, or related field is preferable \xe2\x80\xa2 Computer skills \xe2\x80\x93 Word, Excel, Windows, basic internet skills \xe2\x80\xa2 1 \xe2\x80\x93 3 years experience in a customer service and sales environment \xe2\x80\xa2 Good grasp of math and excellent problem-solving skills \xe2\x80\xa2 Must provide a current Criminal Record and Judicial Matters check, issued within the past six months Competencies: Commitment to Organization Vision and Values Demonstrates and promotes a personal understanding of and appreciation for Mission, Vision, Strategic outcomes and Values of the YMCA Initiative Does the right thing at the right time without being asked. Team Work Participates actively and facilitates teams for organization effectiveness Quality Focus Ensures that YMCA programs and services are superior Concern for Health and Safety Acknowledges and understands how to manage and educate others of risk and harm reduction Self Management Works independently with minimal supervision Service Orientation Deliberately identifies and creates opportunities to enhance each and every individual\xe2\x80\x99s YMCA experience APPLY NOW If you are interested in this position, please CLICK HERE to complete the YMCA Employment Application From and follow the instruction for submitting your cover letter and resume, along with documentation to verify requirement of the position. We thank all applicants; however, only those considered for an interview will be contacted. Organizational Overview: As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA\xe2\x80\x99s determination in strengthening the foundations of community for all people This position requires a commitment to the mission and values of both Wilfrid Laurier University and the YMCA. It requires a commitment to the YMCA mission and core values of: Responsibility, Caring, Honesty and Respect, as well as, a commitment to building developmental assets in children and adults. Wilfrid Laurier University is devoted to excellence in learning, research, scholarship and creativity. It fulfills its mission by advancing knowledge, supporting and enhancing high-quality undergraduate, graduate and professional education, and emphasizing co-curricular development of the whole student. All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton/Burlington/Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Accessibility: The Laurier Brantford YMCA is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department. The Laurier Brantford YMCA is an equal opportunity employer. Internal YMCA Applicants: The Laurier Brantford YMCA encourages employees within the Association, as well as those employed within the Canadian YMCA/YMCA-YWCA Federation and Wilfrid Laurier University to submit their application. Please note that in so doing, the Laurier Brantford YMCA reserves the right to contact the applicable YMCA or YMCA-YWCA for purposes of seeking an employment reference throughout the recruitment process. Please ensure that prior to submitting your application that you have disclosed to your current supervisor, your intention to submit your application. By submitting your application, you understand and agree to allow the Laurier Brantford YMCA to contact your current Association. Job Type: Full-time Salary: $33,280.00 per year Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Brantford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 1 year (preferred)

Work Location: In person