Job Description

Description :

About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Our Retail Banking Practice:

We have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and \xe2\x80\x9cBringing the Member Experience to life\xe2\x80\x9d. We deliver Advice based banking, providing tools that reduce complexity, offering information, and motivating our Members to reach their overall financial goals.

We thrive through our growth mindset \xe2\x80\x93 being adaptive, resilient, resourceful, and creative. Our teams seek and receive feedback to continuously improve, learning from successes and mistakes. We are collaborative, highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion.

Our Retail teams work alongside our partners and align financial strategies and activities to support our Members holistic financial growth \xe2\x80\x93 Wealth, Small Business, and Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

We are driven by delivering an exceptional Member Experience and thrive within the changing landscape of the financial services industry.

Is this role right for you? In this role, you will:

As our Member Experience Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role we will rely on you to attend to our Members with excellence, patience and empathy. While positioning Meridian\xe2\x80\x99s products and services to add value to our Members financial wellbeing.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and \xe2\x80\x9cBringing the Member Experience to life\xe2\x80\x9d.

The Member Experience Representative will work alongside and align financial strategies and activities to support Meridian\xe2\x80\x99s internal business partners \xe2\x80\x93 Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

This role is ideal for individuals who are driven by delivering an exceptional Member Experience and thrive within the changing landscape of the financial services industry.

What you\xe2\x80\x99ll do:

Employee Experience

• Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
• Is Highly Engaged
• Demonstrates empathy with colleagues
• Communicates thoughts and ideas openly
• Respects others and their opinions/ideas
• Values diversity of thought and promotes inclusion
• Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.
• Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
• Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
• Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
• Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
• Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian\xe2\x80\x99s Retail Experience goals.
• Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including our Digital Ambassador Program

Member Experience

Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.

• Serves Members with excellence
• Demonstrates patience in difficult situations
• Shows empathy to Members\xe2\x80\x99 perspectives
• Understands how Meridian\xe2\x80\x99s products and services can add value to our Members
• Provide a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.
• Ensure proper due diligence by posting all transactions accurately and timely
• Take responsibility to ensure accuracy and completeness of all work.
• Maintain discretion and confidentiality to respect Members privacy.
• Identify and fulfill Member requests and identify opportunities to grow the relationship.
• Demonstrates excellent listening and strong consultative skills.
• Removes systemic barriers to exceptional Member Experience.
• Embraces virtual technology platforms and leverages them to engage in impactful communication with Members
• Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
• With autonomy to resolve Member Concerns- look to create action plans to avoid escalation in the future.

Innovation

Establishing a compelling vision and executes on strategy.

• Takes initiative and accountability \xe2\x80\x93 knows what needs to get done
• Communicates effectively
• Knows the business and their function deeply
• Understands their role in the organization
• Develops cross functional relationships
• Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.
• Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
• Participating in the development and implementation of branch business plans.

Community Experience

Participate and execute with the team our Community engagement plan

• Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values
• Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.

We\xe2\x80\x99d Love to Work with You If You Have the following skills and abilities:

• Sales oriented with previous experience in a front-line sales role or service-related industry.
• High School diploma or relevant working experience
• Flexible to work all scheduled hours which include evenings and weekends
• Strong knowledge of computer systems.
• Ability to make decisions, act decisively and provide friendly and personable service.
• Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns.
• Effective organizational time management, and problem-solving skills; ability to grasp concepts and processes quickly; demonstrated ability to partner and influence.
• Embraces virtual technology platforms for use with both Member and Meridian partners
• Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian\xe2\x80\x99s strategic objectives.
• Proven track record of bringing new ideas forward, while staying on top of trends in the market place.
• Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn\'t your typical "corporate" job. We work hard and we have fun!

Who we are:

Meridian is Ontario\xe2\x80\x99s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here:

Experience the Difference!

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Meridian Credit Union