Job Description

Guest Service Representative Position - Part TimeWe are looking for someone to join our Guest Services team. This position requires both AM and PM shifts and just the right person to give 100% Hamptonality to our guests!Position Summary The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.Areas of Accountability

• Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
• Meet and exceed customer expectations by ensuring you provide superior service and teamwork
• Ensure that all customer services are delivered efficiently and effectively
• Effectively communicate any information or requests to co-workers as necessary
• Record requests for special accommodations, suites and/or in-house packages
• Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
• Ensure all Pre-registrations are done correctly
• Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
• Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
• Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
• Operate all front desk equipment such as property management system (PMS), hotel switchboard, calculator, safes and key card machines.
• Maintain rooms security by providing effective key control & confidentiality
• Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
• To assist with team member orientation and training within the department as required.
• Maintain strict guest confidentiality.
• Understand the Satisfaction and Loyalty Tracker (SALT) program and how you can impact scoring
• Understand, support and promote HHonors Program

Job Type: Part-time
Part-time hours: 8-32 per weekSalary: $14.50-$15.50 per hourSchedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Millbrook, NS B6L 0C9: reliably commute or plan to relocate before starting work (required)

Shift availability:

• Day Shift (preferred)

Work Location: In person