Job Description

As a member-owned cooperative, we\xe2\x80\x99re helping our members with their real goals and real challenges so they can live the real life they want. It\xe2\x80\x99s what we\xe2\x80\x99ve been doing for over 80 years, and it\xe2\x80\x99s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community \xe2\x80\x93 almost $90 million since 2000 alone \xe2\x80\x93 because when our members do well, we believe our communities should do well too.



Member Services Representative




Location: Courtenay Branch
Job Type: Full Time
myWork Options: In-Person


What\xe2\x80\x99s the opportunity?


Our brand revolves around helpfulness. In addition, our in-branch Member Service Representatives bring our brand to life.
In this role, you will put members first and find solutions based on their unique financial needs. That\xe2\x80\x99s why we\xe2\x80\x99re looking for thoughtful, warm and welcoming folks who know to stop just short of actually hugging the customers. So much more than a teller, our Member Service Representatives do a lot. They cash cheques, pay bills, handle deposits and transfers, while always being on the lookout for new value-add opportunities that meet the member\xe2\x80\x99s needs.
If you have the self-motivation to deliver an exceptional member experience while thriving in a goal oriented environment, you can also build a great career with us as a future Member Banking Specialist or Relationship Manager.


What you\xe2\x80\x99ll get to do:
Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.

• Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more!
• Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Continue to build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues
• Play a detective\xe2\x80\x99s role by keeping a watchful eye for counterfeit money and fraudulent activities

Who are we looking for?

• Experience helping customers in a retail environment for a minimum of one year where you used your x-ray vision to spot sales and referral opportunities. If you have proven success working with sales objectives in your previous roles, well that\xe2\x80\x99s a bonus.
• You are passionate about positively impacting not only your members but their communities as well.
• You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren\xe2\x80\x99t done learning; you have a desire to know more.
• You excel at building relationships with a wide variety of people and want to help them with simple financial help.
• You are a big fan of team work and demonstrate your team spirit every day.
• You are a multi-tasking master, able to efficiently and effectively prioritize and organize what needs to get done.
• You have great verbal and written English. And if you speak Mandarin, Cantonese or Punjabi as well, that would make our day. Maybe even our week.
• You are tech savvy and comfortable sharing your knowledge with your members.
• Flexibility is key; our branches can be open Mondays to Saturdays from 9:30 to 7:00, so be prepared to happily work a variety of hours, including evenings and Saturdays

Equity, Diversity & Inclusion at Coast Capital
Don\xe2\x80\x99t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone \xe2\x80\x93 including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you\xe2\x80\x99re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.


At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact corrine.bell@coastcapitalsavings.com. We will work with you to meet your needs.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we\xe2\x80\x99re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you\xe2\x80\x99re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That\xe2\x80\x99s why we offer the choice of a defined contribution or defined benefit pension plan or RSP\xe2\x80\x99s. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We\xe2\x80\x99re human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We\xe2\x80\x99re a Platinum member of Canada\xe2\x80\x99s Best Managed Companies and are regularly recognized by Canada\xe2\x80\x99s Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That\xe2\x80\x99s why since 2000 we\xe2\x80\x99ve invested over $90 million into our member\xe2\x80\x99s communities. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.