Job Description

The Physio Approach is a Physiotherapist-owned private practice, operating in the heart of North York. We are a team consisting of Physiotherapists, Sports Physician and Massage Therapists. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with orthopedic surgeons, physiatrists, and family doctors, and focus on collaborative care to efficiently rehab our patients.

We are currently looking for a friendly, enthusiastic, and motivated individual to join our team as a part-time Client Care Coordinator/Receptionist, with the potential to become full-time. The ideal candidate will need to demonstrate exceptional communication skills, show initiative, be detail-oriented and the ability to adapt in a fast-paced environment. This is an excellent opportunity for someone wanting to join a growing healthcare organization and build their career.

HOURS:

Tuesday and Thursday 10:00am-6:00pm

DUTIES AND RESPONSIBILITIES:

Manage reception area and patient flow, greeting and checking patients in as they arrive Coordinate and schedule patient appointments efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patients arrival Answer phone calls and respond to inquiries or direct calls to the appropriate staff member Collect and update patient information, including insurance details and medical history Verify insurance coverage and process insurance claims Assist with billing and payment processing, including billing to third party insurance companies through various portals and WSIB insurance claims Coordinate between referring physicians and staff Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures Responding to online appointment requests in a timely manner Completing confirmation calls/emails Daily, Weekly & Monthly Balancing & Reports Other administrative tasks (manage office supplies and inventory, cleaning etc) Creating marketing and social media content
QUALIFICATIONS:

2 years of previous receptionist/administrative experience at Physiotherapy clinic Excellent communication skills both verbal and written Performance oriented Excellent organizational and time management skills Strong attention to detail and organizational abilities Ability to multitask and prioritize tasks in a fast-paced environment Experience using Jane Scheduling System is an asset Knowledge in Telus billing and third party insurance portals, including WSIB, is an asset. Experience using digital media software (such as Canva), Instagram, Facebook is an asset
If you are interested in applying for this position, please email your CV/Resume to thephysioapproach@gmail.com.

Only candidates that meet all criteria will be contacted. Thank you.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 15 per week

Benefits:

Casual dress Company events On-site gym
Experience:

Physiotherapy Reception: 2 years (preferred)
Work Location: In person