Job Description

Entity: WELL Health Clinics Position: Medical Office Assistant (MOA) Type: Full Time / Permanent Location: Pemberton Marine Medical Clinic (North Vancouver, BC)

Company Overview:

WELL Health Technologies Corp. is an omnichannel digital health company whose overarching objective is to empower doctors to provide the best and most advanced care possible while leveraging the latest trends in digital health. As such, WELL owns and operates 27 primary healthcare clinics, is Canada's third-largest digital Electronic Medical Records (EMR) supplier serving approximately 2,200 healthcare clinics, operates high-quality telehealth services in both Canada and the United States and is a provider of digital health, billing and cybersecurity-related technology solutions. WELL is an acquisitive company that follows a disciplined and accretive capital allocation strategy. WELL is publicly traded on the Toronto Stock Exchange under the symbol "WELL." For more information about the Company, visit: www.well.company.
Position Summary: The Medial Office Assistant (MOA) performs routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. The main role is to support the physicians and WELL Health clinic management in the clinic operations and delivering patient care. All tasks must be delivered to meet standards and procedures established by BC College of Physicians and Surgeons and the WELL Health Clinic Network procedure manuals or otherwise requested by Clinic Management.
Key responsibilities:

• Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, update, and file patients' medical records, file out insurance forms, handle correspondence, schedule appointments, arrange for hospital admission and laboratory services, and handle billing and bookkeeping. Also Maintain electronic medical record, including the patient chart. Perform tasks (including linking, uploading, and referrals) in support of patient care.
  
• Lab duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
  
• Patient care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room.
  
• General duties – Ensure to always keep patient information confidential and secure. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

Requirements:

• High school diploma or the equivalent (preference for graduates of formal MOA programs)
• 1-2 years’ experience as a MOA
• A team player
• Experience with EMR system OSCAR and a good understanding of MSP billing are assets

• Computer skills (MS Office)
• Detail oriented and highly organized (with the proven ability to effectively and efficiently organize multiple priorities)

• Good written and verbal communication skills in English
• Open and accountable
• Confident, friendly ‘people person’ who can establish and maintain solid relationships
• Understanding of medical clinic operations and regulatory framework/requirements
• High tolerance for fast-paced environments
• Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success – this is the WELL Way!