Job Description

Vivo Cura Health is a multidisciplinary clinic specializing in musculoskeletal (MSK) and pain management care. Our mission is simple but powerful -- to help people in pain return to living their lives fully. Every member of our team contributes to that purpose, bringing compassion, organization, and professionalism to each patient encounter.

We're currently seeking a

Booking Team Lead (Medical Office Assistant)

to join our administrative leadership team. This individual will oversee the booking department and related administrative functions that keep our clinic running efficiently. If you're someone who takes pride in creating order, motivating others, and ensuring patients feel supported from their very first interaction, we'd love to hear from you.

Primary Responsibilities

Supervise, train, and support the booking and administrative staff to uphold clinic standards and exceptional patient service. Review upcoming appointment schedules for accuracy and efficiency. Address and resolve patient concerns or team-related issues, escalating when appropriate. Serve as the first point of contact for patients, handling phone and in-person inquiries. Coordinate appointments and communicate with referring providers. Maintain and update patient information within the electronic medical record (EMR). Ensure all patient files and documentation are complete, accurate, and confidential. Uphold clinic policies and maintain smooth daily operations. Provide additional administrative assistance as needed to support clinical workflow.

What We're Looking For

Proven leadership ability with experience coaching or managing a team. Strong organizational and time management skills with excellent attention to detail. Clear, professional communication and a patient-centered approach. Confidence in problem-solving and decision-making in a fast-paced setting. Proficiency with EMR systems (Accuro experience preferred) and solid general computer literacy.

Qualifications

Completion of a recognized

Medical Office Assistant

program (or equivalent experience). Minimum

2 years of experience

in a medical office environment preferred. Previous experience in a

leadership or supervisory

role considered a strong asset. Competency in Microsoft Office Suite and other healthcare-related software.
At Vivo Cura Health, we value teamwork, integrity, and growth. If you're ready to step into a leadership role where your organizational skills and compassion make a real difference, we encourage you to apply.

Job Type: Full-time

Pay: $20.00-$26.00 per hour

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking
Application question(s):

Do you have at least 2 years of experience of leadership or management experience? Do you have at least 2 years experience working in a healthcare clinic setting?
Licence/Certification:

certificate from a recognized MOA program (preferred)
Work Location: In person