Job Description

Job Summary

We are seeking a detail-oriented and compassionate Medical Office Assistant/Surgical Coordinator to be a foundational component of the team at our new clinic, Waterloo Region Retina Institute. The ideal candidate will provide exceptional administrative support within a busy ophthalmology practice, ensuring smooth daily operations. This role involves managing patient interactions, maintaining electronic medical records, and supporting clinical staff to deliver high-quality patient care. Prior experience in a medical office settings is preferred, along with proficiency in office management systems. Start date flexible for training in December 2025.

Responsibilities

Scheduling and coordinating surgeries with patients and the hospital, ensuring proper peri-operative processes are followed, and relaying basic pre- and post-operative care instructions Optimize and manage clinic bookings and doctors' schedules, including: Intake of patient referrals, scheduling, and communicating appointments to patients and referring providers Answering patient and referring provider phone calls Preparing patient forms, documentation, and invoices Support technicians and doctors with clinic flow involving lane loading, intake and working up patients, and diagnostic testing as needed

Skills

We are looking for individuals that exemplify our mission, vision and values of integrity, respect and compassion. Requirements are as follows:

Experience working in the ophthalmic/optometric industry is an asset, but not mandatory Proficiency in Electronic Medical Records (EMR) systems such as OSCAR and CERNER is an asset, but not mandatory Post-secondary degree/diploma in business or office administration or related field is an asset, but not mandatory Proven ability to work proficiently and independently in a fast-paced environment Demonstrate high quality, compassionate, and patient-centered experience Strong written and verbal communication skills Excellent telephone etiquette Proficiency in technology and computers systems including typing, e-mail, and Excel Excellent attendance and employment record Strong understanding of medical terminology an asset
The ideal candidate is strong in attention to detail in a dynamic, rapidly growing environment, and should be ready to take initiative and drive change and innovation with a growth mindset. We require an individual who is a strong communicator, interacts with co-workers and patients with care and respect, and has the ability to foster a work environment that focuses on teamwork.

Pay

Range

: $25-$35/hr commensurate on experience.

We are open

: 8-4pm, Monday - Friday

Those interested should apply with a

resume and names of 2 references

. We thank all those who apply but only those individuals selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Pay: $25.00-$35.00 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person