Job Description

Patient Care Coordinator

At Lifespan we are on a mission to redefine healthcare by offering members an integrated preventative healthcare experience that is personalized to their unique needs. Our goal is to boost longevity by identifying and treating illnesses as early as possible while supporting members on their health journey.

Our services combine cutting edge diagnostic technologies with the latest scientifically validated tests - delivered in a compassionate, comfortable, and patient-focused environment. We are a physician-directed clinic that integrates the principles of functional medicine, preventative care, specialist services, and family medicine into a comprehensive healthcare experience.

Our Care Model

Lifespan has developed an innovative private-pay healthcare model where members are supported by a multi-disciplinary care team consisting of a Family Physician, Endocrinologist, Radiologist, Nurse Practitioner, Nurse, Exercise Physiologist, Sonographer, and Dietician - all certified in their field of expertise.

The Opportunity

We are building a team of like-minded professionals who are passionate about health, fitness, and nutrition. We are looking for someone who shares these passions and is excited to apply their expertise at Lifespan.

Our vision is to grow Lifespan into the leading integrated preventative healthcare provider in Canada. As our service offerings grow, you will have an opportunity to grow your career along with us.

Position Overview:

We are seeking a highly organized and experienced

Patient Care Coordinator

to join our dynamic clinical team. This is a key front-line role responsible for ensuring a seamless patient experience--from initial contact through to follow-up care. The ideal candidate will bring strong administrative skills, a passion for patient service, and a background in medical office operations.

Key Responsibilities

Enroll and onboard new patients into the clinic's programs and services Schedule patient appointments and coordinate follow-up visits Process and track medical referrals to specialists and imaging providers Manage clinic inventory and order medical and office supplies as needed Submit and reconcile billing to MSP, private insurers, and patients Maintain accurate and up-to-date patient records in the EMR system Provide general medical office assistant support, including reception and back-office duties Ensure adherence to privacy and confidentiality protocols in accordance with BC regulations Communicate professionally with patients, providers, and external healthcare partners

Qualifications

Minimum 3 years of experience as a Patient Care Coordinator or Medical Office Assistant Familiarity with MSP billing procedures and private billing workflows Experience with electronic medical records (EMR) systems - ideally Telus CHR System. Excellent communication and interpersonal skills Highly organized, detail-oriented, and able to manage multiple priorities Strong understanding of medical office workflows and best practices Previous experience in a private medical clinic setting is a strong asset MOA certification or equivalent healthcare administrative training preferred

Why Join Lifespan Medical?

Work with a growing, innovative clinic focused on prevention and longevity Collaborative, supportive work environment Modern clinic with advanced medical technology Opportunity to make a meaningful impact on patient care Convenient North Vancouver location with access to transit.

To Apply:

Please submit your resume and a short cover letter via Indeed. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $28.00-$33.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match
Work Location: In person