Job Description

Join our team to find there are opportunities to grow your administrative skill-set and to be a key player in providing an amazing patient experience. (and have fun while doing it!)

STRIVE is a unique multidisciplinary Sport and Exercise Medicine clinic located in Barrie, Ontario. We are currently seeking an enthusiastic and responsible Medical Office Administrator / Patient Experience Coordinator to join our friendly and cohesive team of physicians and allied health professionals.

STRIVE's values:

Provide comprehensive care to help patients achieve optimal health and wellness. Ensure a seamless experience for every patient from start to finish, contributing to their overall sense of comfort and confidence in their patient journey. Maintain a positive work culture that fosters growth and innovation.

What we offer:

Near full-time hours on the high end of hourly compensation.

(

Optional) Monthly or quarterly incentives to provide you with more cash flow. Free in-house treatments (RMT, physio, chiro) to a maximum of $500 total per year. Paid training and onboarding. Opportunities for career growth within our team (e.g. training role for new staff or lead administrative role)

Career Progression Options:

Excel in your role as a Medical Administrator / Patient Experience Coordinator Grow into a leadership role e.g. training new staff or a lead admin role Specialized role on the team e.g. Community Outreach, Team Culture Lead

Career Development and Learning Opportunities:

Participate in ongoing training specific to your role Keep your own performance metrics to learn areas for ongoing improvement Sign up for business challenges or courses that help develop your skills and grow your career

What is asked of you:

Commit to onboarding and training to get you up to speed Play a key role in day-to-day running of our business: scheduling patient appointments, greeting and checking in patients, creating and managing patient charts in an Electronic Medical Record, managing payments and third-party billing, and supporting our clinicians in the running of their clinics Tracking your own performance metrics to identify areas for improvement Maintain exceptional interpersonal skills in a fast-paced work environment Strong verbal and written communication skills as well as a high degree of accuracy and attention to detail in recording and relaying information Multi-task and problem solve calmly and efficiently Be trustworthy and maintain patient confidentiality

Preferred but NOT required:

Prior work in a healthcare setting Prior customer service experience Inbound and outbound phone experience Familiar with physiotherapy, massage, chiropractic and/or physician work Familiar with direct billing procedures Proficient use of computer systems and/or prior work with Electronic Medical Records Medical Office Administrator Diploma
We ask that you please submit a cover letter along with your resume.

We can't wait for you to join us!

Job Types: Full-time, Part-time

Pay: $20.00-$21.00 per hour

Benefits:

Company events On-site parking
Ability to commute/relocate:

Barrie, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available Monday evenings until 8:30pm. We are filling a Monday - Friday role, with a Monday night evening shift.
Experience:

Customer Service : 3 years (required) Medical Office Administration: 1 year (required)
Work Location: In person