Job Description

Competition Number
2025-822-069
Job Type
Full-time Permanent
Hours
1.00 FTE
Classification
MCOF
Department
Central Ambulance Communications Centre (CACC)
Salary
$38.0524 to $45.2194 per hour
Per CUPE LOCAL 822 Collective Agreement
Closing Date
Thursday, October 30, 2025
If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.
Description
Performing the responsibilities of a Medical Communications Officer requires a dynamic individual. Incumbents must use professionalism and interpersonal communication skills, and understand spatial concepts (e.g. reading maps, calculating times, distance and movement) to excel in a fast-paced and demanding environment.
Medical Communications Officers (also known as call takers and dispatchers) must have strong coping skills and be able to solve problems and work effectively both independently and as part of a team.
Processing 9-1-1 emergency and non-emergency requests for ambulance and fire services requires the ability to work rotating shifts in a 24/7 environment.
Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada's largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

• Secondary school graduation diploma or equivalent qualifications
• Valid standard first aid certificate and CPR certificate to level C issued by a training institute approved by the Director required
• Successfully complete a Restricted Radio Operator's Certification approved by the Director
• Upon hiring:

• Must be willing to participate in or already have a comprehensive six-week entry-to-practice core training program in land ambulance dispatching
• Successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination
• Successfully complete a local mentorship program
• Effective verbal and written communication skills
• Demonstrated effective critical thinking and decision-making skills
• Must have strong multi-tasking skills, the ability to maintain control under pressure, using professional judgement following Ministry of Health (MOH) policies and local procedures
• Knowledge of medical terminology an asset
• Knowledge of ambulance/fire service operations and other emergency service and communication center agencies an asset
• Keyboarding skills and ability to operate computerized telecommunications and information software
• Ability to work shift work including days, evenings, nights, weekends, and holidays
• Must be willing to participate in on-going training and learning developments as required for the position
• Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.
Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.
LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.
We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.
LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the Human Resources Department at 807-468-9861 ext. 2393.

Skills Required