Job Description

About Us

Hope 2 Health Physiotherapy Clinic is a welcoming, patient-centered rehabilitation clinic dedicated to helping individuals achieve their health and wellness goals. We pride ourselves on creating a supportive environment for both patients and staff, with a focus on compassion, professionalism, and quality care.

Position Overview

We are seeking a detail-oriented and organized Medical Administrator to join our growing team. The successful candidate will play a key role in managing clinic operations, supporting patients, and ensuring smooth day-to-day administrative functions.

Key Responsibilities

Greet patients and manage check-in/check-out procedures. Schedule and confirm appointments using clinic software. Maintain accurate and confidential patient records in compliance with PHIPA. Answer phone calls and emails, responding to patient inquiries. Process billing, insurance claims, and payments. Coordinate communication between physiotherapists, massage therapists, and other healthcare professionals. Assist with clinic reports, forms, and correspondence. Support general office duties, including filing, inventory management, and supply ordering.

Qualifications

Diploma or certificate in Medical Office Administration (or equivalent experience). Previous experience in a healthcare or rehabilitation clinic setting preferred. Proficiency with medical/clinic management software (e.g., Jane, Telus Health, ClinicMaster, or equivalent). Strong organizational skills with attention to detail. Excellent communication and customer service skills. Ability to multitask and work in a fast-paced environment. Knowledge of WSIB, and private insurance billing is an asset.
Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 15 - 30 per week

Application question(s):

What EMR systems have you worked on?
Experience:

Medication administration: 1 year (preferred)
Work Location: In person