Job Description

Overview

Are you passionate about the automotive industry and eager to deliver exceptional customer service? We are seeking a dynamic and detail-oriented Service Writer to join our energetic team! In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a smooth, transparent, and positive experience. Your enthusiasm and mechanical knowledge will help bridge the gap between our technicians and customers, making sure every vehicle receives top-quality care while customers feel valued and informed. If you thrive in a fast-paced environment and love working with people, this is your opportunity to shine!

Responsibilities

Greet customers warmly and listen carefully to understand their vehicle concerns and service needs. Clearly communicate repair recommendations, estimates, and service options, ensuring transparency and building trust. Write detailed service orders that accurately reflect customer requests and technician requirements. Collaborate with technicians to prioritize repairs, diagnose issues using automotive diagnostics tools, and ensure timely completion of services. Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, or transmission servicing by highlighting benefits that meet customer needs. Manage auto estimating processes efficiently using dealership or shop management software to generate accurate quotes. Handle cash transactions professionally while maintaining accurate records of payments received. Follow up with customers post-service to ensure satisfaction and promote repeat business through excellent customer service.

Qualifications

Previous dealership or auto service management experience is highly preferred. Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, and vehicle maintenance procedures. Familiarity with auto estimating software and automotive repair processes including transmissions, oil changes, brake repairs, alignments, suspension work, tire services, and shocks & struts. Proven ability to upsell services effectively while maintaining integrity and customer trust. Excellent customer service skills with a friendly demeanor and clear communication style. Ability to handle cash transactions accurately and responsibly. Knowledge of dealership operations including auto service writing and auto estimating tools is advantageous. Mechanical experience or background as a service technician enhances understanding of technical issues presented by customers. Join us to be part of a vibrant team dedicated to delivering outstanding automotive care! We value energetic professionals who are eager to grow their careers while providing exceptional service that keeps our customers coming back.
Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Store discount Vision care
Experience:

mechanical service writing: 2 years (preferred)
Language:

English (preferred)
Location:

Brandon, MB R7C 1A5 (preferred)
Work Location: In person