We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, facilitating communication between clients and the service department. This role requires a strong understanding of automotive repair, exceptional customer service skills, and the ability to upsell services effectively. The Service Writer will play a crucial role in ensuring customer satisfaction while maximizing service department efficiency.
Duties
Greet customers and assess their service needs with professionalism and courtesy.
Document customer concerns and vehicle information accurately in the system.
Provide detailed explanations of services needed, including recommendations for repairs and maintenance.
Utilize mechanical knowledge to assist customers in understanding their vehicle issues.
Upsell additional services based on customer needs and vehicle condition.
Coordinate with technicians to ensure timely completion of services.
Handle cash transactions and maintain accurate records of sales and services rendered.
Follow up with customers post-service to ensure satisfaction and address any further concerns.
Qualifications
Previous dealership experience is preferred but not required.
Mechanic experience or strong mechanical knowledge is highly desirable.
Proven customer service skills with a focus on building relationships and trust with clients.
Sales experience, particularly in an automotive context, is a plus.
Familiarity with automotive repair processes and terminology is essential.
Ability to effectively upsell services while maintaining customer satisfaction.
Strong cash handling skills and attention to detail in record keeping. Join us as a Service Writer where your expertise will contribute to our commitment to exceptional service and customer care in the automotive industry!
Hours are Monday - Friday 8am-5pm. Salary is negotiable upon review of personal and business performance. You will be entitled to full benefits, 2 weeks vacation, bonuses and / or base salary plus commission on sales.
Job Type: Full-time
Pay: $37,812.58-$74,745.56 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Vision care
Work Location: In person
Expected start date: 2025-08-25
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