Job Description

Kawartha Lakes Honda - Lindsay, ON

For over seven years, Kawartha Lakes Honda has been recognized as one of the top performing dealerships in Canada through Honda's Driving Excellence program. We take pride not only in selling vehicles, but in delivering an exceptional customer experience -- every time.

We are seeking a Marketing & Customer Experience Manager to join our leadership team. This is a unique role that blends creative marketing skills with operational oversight to ensure our processes, people, and customer satisfaction remain at the highest level.

Responsibilities

Marketing & Growth Plan and execute innovative digital and traditional marketing campaigns. Manage website, social media, advertising, and community engagement. Track marketing ROI and generate qualified leads.
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Customer Experience Monitor CSI scores, customer feedback, and Google reviews. Implement strategies to elevate the dealership's reputation and retention Business Process Oversight Review and improve sales and service workflows. Ensure consistency with Honda Canada standards and Driving Excellence benchmarks. Provide management with clear reports and recommendations.
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Analytics & Reporting Develop dashboards and KPIs for marketing, sales funnels, and customer satisfaction. Present regular updates to senior leadership.
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Qualifications

Proven experience in marketing, customer service, or business operations. Strong understanding of digital marketing, CRM systems, and analytics tools. Excellent communication and problem-solving skills. Ability to manage multiple priorities while maintaining a customer-first mindset. Automotive or retail industry experience is an asset.
Why Join Kawartha Lakes Honda?

Be part of a dealership that is consistently ranked among Canada's best. Enjoy a collaborative, family-owned business culture. Competitive salary with performance-based bonus opportunities. Opportunity to shape both the marketing direction and the customer experience of a leading Honda dealership.
Job Type: Full-time

Pay: $41,446.25-$65,078.71 per year

Benefits:

Dental care Life insurance
Work Location: In person