Job Description

ABOUTWe are BAM, a Digital Experience Agency that thrives on passion and collaboration. We aim to personalize the experience between people and brands through strategy, media, platforms and creative initiatives.We've been in the business for 25 years and in the time that we've started, the journey has been phenomenal. Our current client list includes a who's who of Fortune 500 companies: Pepsi, P&G, 3M, and Reckitt, with a second office located in New York City. What's our secret sauce, you might ask? We call it "Careiosity."OVERVIEW Reporting to the Account Director, the Account Supervisor plays an integral role within the account team through dedicated thought/brand leadership working towards executional excellence and management of the day-to-day workflow. This individual will be driven, organized and passionate about delivering great ideas efficiently and flawlessly.WHAT YOU WILL DOAccount Management

• Functions as the key day-to-day client contact and responsible for accurate and timely communications to clients

• Builds a solid and lasting relationship with clients

• Looks for opportunities to deliver beyond client expectations and deepen the client / agency relationship

• Maintains appropriate contact with the necessary individuals on the client team, through the lifecycle of the project

• Contributes to the achievement of the client's marketing and sales objectives through a collaborative and profitable relationship

• Create proposals and SOWs in Netsuite

Project Scoping

• Responsible for the creation of project briefs

• Support the Digital Producer and work with other depts leads in the estimation process

Financial Analysis

• Work with Finances and the Account Director to track, analyze and optimize project and account financial performance

Team Management

• Act as leader to more junior roles, coaching and training them in various tasks

• Participates in performance discussion meetings with assigned resources

Personal Development and Operational

• Keep on top of trends in digital and closely monitor clients' competitors marketing efforts through reading appropriate industry publications, websites, e-mails as well as through attendance at conferences

• Work with the digital producers, the department leads and other team members on process improvements, and other initiatives designed to improve the effectiveness and quality of marketing programs within the agency.

WHAT YOU WILL BRING

• Strong written and oral communication skills in both English and French.

• University degree in the field of Marketing, Communications or related fields.

• 3 to 5 years of direct work experience in an account or project management capacity, including all aspects of process development, execution and managing a team, in web marketing environments.

• Demonstrate an interest and passion for marketing.

• Extremely organized and detail oriented, with experience managing multiple projects at the same time in a fast-paced environment.

• Strong oral and written presentation skills.

Job Type: Full-timeBenefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Experience:

• Agency: 2 years (required)
• Project Management: 3 years (required)
• CRM software: 2 years (preferred)
• Account Management: 3 years (preferred)