Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The Manulife Wealth Initiatives team is seeking a manager to support the GWAM Canada business. In this role, the Wealth Initiatives Manager will provide expertise and operational support to ensure successful implementation of the firms various initiatives impacting the Canadian Wealth Operations. This entails in-depth knowledge of fund operations and accounting in Canada & North America, a keen ability to form relationships with the impacted stakeholders, strong analytical skills as well as the ability to think creatively. The day-to-day will involve interacting with various business areas to understand the risk, financial and accounting impacts of business processes to best support collaborators. The successful candidate will have the opportunity to learn, develop and excel within a team that values client satisfaction, performance, teamwork, and innovation.

Job Responsibilities

Coordinate and support the implementation of Canadian Operations projects and Initiatives up to and including post implementation support.

Ensure operational improvement projects are thoroughly detailed and enforce to standard processes

Identify operational or other business risks associated with initiative implementation and communicate them to leadership

Maintain good relationships with both internal and external business partners and collaborators

Bring forth knowledge and expertise and ensure to communicate risks and impacts to the company operations and downstream

Ensure all fund system setups are aligned to the project requirements

Analyze, research and troubleshoot issues ranging from reconciliation breaks to client requests and changes

Coordinate project related tasks and activities with internal and external teams

Interact with partners to understand scope, requirement, and impact of requests

Liaise and communicate project requirements to custodian and valuation agent

Create impact assessments, raise risks and suggest mitigations where applicable

Review operating models and create appropriate workflows

Evaluate and make recommendations on implementation

Develop tools, practices and controls that increase operational efficiency and quality of information

Monitor activities and ensure compliance with established policies, standards and procedures

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Self-starter with excellent communication skills

Excellent interpersonal skills

Attention to detail

7+ years in the financial industry with proven experience

University degree preferably in accounting or finance CPA or CFA an asset

Experience and knowledge in fund accounting and back-office Operations

Good understanding of the financial services industry, investment funds, insurance funds and investment securities products

Ability to work on multiple projects in a fast-paced environment

Full knowledge and application of Microsoft Office suite

Nice to have:

Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our dedication to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location CAN, Ontario, Toronto, 200 Bloor Street East

Salary range is expected to be between $84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife