Job Description

Description :

Manager, Underwriting
Toronto, ON

CMLS Financial, one of Canada's largest Commercial lenders, is looking for a Manger, Underwriting to join our growing team. As a Manager, Underwriting, you will lead and manage the Underwriters and Funders in our Vancouver office. You will be responsible for ensuring the timely and accurate adjudication and closing of residential loans, in addition to maintaining service level agreements, resolving escalations, partnering with the sales team to build and promote broker relationships, and identifying best practices.

Our ideal candidate will bring a strong mentoring and coaching approach to a team with diverse levels of underwriting experience, and proactively identify training and development needs to ensure performance excellence. As this is a new role for CMLS, our successful candidate must be dynamic and flexible with an understanding that job duties may change as the role evolves and is more clearly defined.

About the Role

• Manage resources to effectively distribute work between team members to meet or exceed established SLA's
• Ensure that team members understand and adhere to all applicable policies and guidelines
• Identify best practices and opportunities to improve internal processes and procedures
• Maintain up to date knowledge of CMLS products and market conditions and advise team members of changes and trends
• Handle escalations and ensure that the appropriate resolution is provided
• Build and maintain broker relationships
• Build, analyze and monitor servicing reports in order to identify trends and develop action plans as needed (staffing and business metrics, etc.)
• Participate in audits and QA reviews
• Provide leadership, motivation and inspiration to team members in order to promote the achievement of goals and objectives
• Ensure team members adapt our Customer Forward approach when providing service to clients
• Work with the Director to develop and implement appropriate objectives, metrics and performance standards for team members
• Participate in the internal hiring and performance review processes
• Identify performance gaps and develop performance improvement plans as needed
• Develop staff, identifying opportunities for growth, providing suitable career paths and building bench strength for the organization

This role is for you if you:

• Minimum of 5 years of management experience in a Residential underwriting environment and minimum 5 years of Residential underwriting experience
• Proven ability to cultivate and maintain a positive team environment
• Proven ability to implement and manage change initiatives
• Passion and willingness to coach and mentor staff
• Ability to exercise diplomacy and tact in decision making process
• Excellent communication skills, both written and verbal
• Strong problem-solving, conflict resolution and negotiation skills
• Highly organized with past experience managing projects, team workflows and day-to-day activities
• Proficient in all Microsoft Excel applications (PowerPivot an asset)

Benefits and Perks
Some of the benefits we offer at CMLS are:

• Health and Wellness Spending Accounts
• Health, Drug, Vision, and Dental benefits
• Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
• RRSP Matching Program
• Maternity / Parental Leave Top Up Program
• Discounted gym memberships
• Travel assistance and EAP
• Business Casual dress code
• Company social events + sport teams
• Hybrid work arrangements and telecommuting opportunities
• And more!

Who are we?
Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 45 years of experience, 20,000 clients, $25 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

You will love working here
Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees are able to gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer
CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!
If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.