The Role

In this role, you will:

• Manage a detailed statistical reporting system to measure performance compared to the desired benchmarks according to the corporate vision, ensure these are achieved
• Effectively manage the Underwriting telephony queue management system to ensure customer call performance metrics are achieved.
• Ensure continuous improvement in underwriting and risk assessment of program applications
• Lead the investigation, adjustment and review of the underwriting processes for the programs offered by Agricorp
• Provide expert advice and program leadership by maintaining current awareness of emerging issues, trends and developments in the agriculture and financial industries
• Embed quality control in all processes and monitor the results to provide feedback to the team to facilitate better adherence to standards
• Ensure effective planning and allocation of human, financial, technical and physical resources to achieve planned objectives
• Provide leadership and technical direction to the underwriting team
• Acquire, develop and manage talent in line with to corporate human resources policies and Agricorp?s core qualities
• Develop the operational plan for Underwriting and Account Services; co-ordinate with Director, Program Delivery and prepare required monthly/quarterly reports.
• Develop, manage and monitor budget for Underwriting & Account Services; co-ordinate with the Director, Program Delivery and prepare required reports.

Job status: Permanent

Salary: $85,761 - $100,895 Work status: Full time in office, remote and hybrid work arrangements are available Location: Must live in Ontario to perform this role

Qualifications

• Post-secondary degree or diploma in economics, finance, commerce, agriculture or a related field or equivalent experience
• Minimum 7 years? experience in underwriting
• Proven experience in coaching, mentoring or leading others
• Experience with operations supervision, including resource management, work scheduling and goal setting, responsibilities
• Solid experience in managing budgets
• Proven track record in a high-volume client environment with strong focus on customer service
• Underwriting experience in a financial, insurance, or government sector is an asset
• Agricultural experience and specific knowledge of Agricorp?s programs is an asset

Key Competencies

• Achieving Quality Results ? Focuses efforts on managing one?s self to achieve high-quality results consistent with the organization?s standards and measures, while managing risk. Program knowledge ? Knows and understands the programs and services provided by Agricorp
• Leading teams ? Leads and supports the performance of a team towards achieving excellent results
• Initiative ? Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
• Critical judgment, decision-making and problem solving ? Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
• Change advocacy ? advocates, leads, and enables the process of change while helping others deal with the transition
• Planning and organizing ? Develops, implements, evaluates and adjusts plans to reach goals, while ensuring the optimal use of resources

Background

Agricorp, an agency of the government of Ontario. Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience. Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities. Please submit your application for this position by May 19, 2023. We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.