Job Description

Company Description

Make an impact at a global and dynamic investment organization

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, Sao Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by CPP Investments' important social purpose and unshakable principles
• A flexible/hybrid work environment combining in office collaboration and remote working
• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity for you to invest your career at CPP Investments.



Reporting to the Global Managing Director and Head, Corporate Services , (GLT-MD) within the Global Corporate Services (GCS) organization, the Manager, Systems and Analytics will be responsible for leading project implementation and post go live steady state for assigned GCS system projects. This position also encompasses operational tool management, development of end user communication & troubleshooting activities in addition to assisting with business analysis, system reporting, and strategic process improvement.

Systems and Analytics projects that are assigned to the Manager may span a single year or multiple years and will require the support of other business functions within the organization. In this role, you will be responsible for ensuring that GCS system related project activities are progressing as planned and are meeting the documented requirements, and service level objectives (SLO's).

This role will be of interest to a self-driven, highly organized individual who is interested in leading global corporate facilities transformation programs where systems, automation, process refinement, and cost management intersect. The candidate should have a combination of facilities, technical and administrative skills, and is ready to take the next step in his or her career.

KEY RESPONSIBILITIES

• Leads the team responsible for defining project charters, goals, tasks, and overall scope for targeted GCS Systems (ie: FM Tool, Service Now, CloudBooking, etc)
• Leads the creation of a GCS system(s) work plan(s) in partnership with Technology and Data (T&D) identifies end user requirements, operational requirements, system requirements and reporting requirements and works across various stakeholders to sequence the activities needed to meet the collective objectives.
• Represents GCS within relevant T&D project work plans, tasks, timelines, milestones and deadlines and oversees delivery of tasks by specified leads, as well as ensuring completion of tasks for which there are no leads.
• Develops GCS end user communication on behalf of GCS and in partnership with T&D & Public Affairs & Communications (PAC)
• Together with the GLT-MD and collective GCS organization enables the operational management and subsequent reporting of all GCS systems and processes while also looking for opportunities to further enable end user self-service, improve automation, limit carbon generation and reduce task touch time thus enabling efficiency and maximum system utilization. ie: Service Now and FM Tool encompass Lease Management, Operational Maintenance, Housekeeping, MAC (Moves, Adds or Changes), Storage, Seasonal GCS needs, etc. Cloud Booking will encompass EMS replacement, meeting room & catering bookings as well as employee hoteling.
• Ensures the team follows defined methods and procedures to record, monitor and report GCS systems deployment progress, and once systems deployed report system uptime, assigned cost to serve impacts, SLO performance and/or operational related issues.
• Works in partnership across Systems and Analytics as well as the broader GCS organization in support of a GCS cost to serve model where service utilization, and relevant costs can be quantified and reported vis existing systems and/or through traditional methods to the GCS GLT-MD enabling Senior Management Team level reporting, budgeting, and cost management.
• As part of the GCS systems and operational framework supports CPP Investments' journey to carbon neutrality through operational reduction of carbon generating activities where applicable and supports the development of GCS operations carbon impact reporting where available.
• Supports the broader GCS team with operational processes and reporting, business analysis, systems reporting, sustainability reporting and cost management strategies.

Qualifications

POSITION REQUIREMENTS

• A college diploma in a relevant technical discipline in Facilities Management, Project Management; PMP designation would be considered an asset
• 5-7 years' experience leading complex project activities for large scale Facilities and or business projects is required.
• Experience with Integrated Workplace Tools would be considered an asset.
• Proficient in Microsoft Office products such as Word, Excel, and PowerPoint.
• Ability to work independently and in a team environment.
• Strong analytical, problem-solving and organizational skills.
• Excellent written and oral communications skills able to liaise confidently with internal and external stakeholders, including team members, senior management, office managers, contractors, and consultants.
• Has strong attention to detail.
• Ability to manage multiple projects or tasks simultaneously.
• Ability to be assertive in a public environment.
• Strong internal communication skills.

Additional Information

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Mandatory Vaccine Policy

All employees in the Toronto, New York, San Francisco, Mumbai, Sydney, Hong Kong, and Sao Paulo offices will be required to be vaccinated against COVID-19. Accommodations to this policy will be made for medical or other protected grounds. Please contact us to discuss any accommodation needs.