Job Description

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Director of Supportive Housing the Supportive Housing High Support Programs Manager will be responsible for providing leadership and oversight to multi-service teams within SHIP.

The Supportive Housing High Support Programs Manager will be responsible for managing and engaging teams of staff specializing in community mental health, addictions, recreational therapy, housing stability and nursing. The individual will ensure that strategic goals established are translated into practical action and that relationships are maximized between clients, employees, and community partners.

Duties and Responsibilities:

Program Planning & Design

• Manage and plan service delivery and program capacity
• Monitor performance measures and prepare statistical reports
• Support Accreditation and quality improvement strategies

• Manage program budget

• Provide clients and community with information about SHIPs Supportive Housing model
• Integrate SHIPs vision, mission and values
• Ensure high quality service and client, family and staff safety

Lead Team

• Staff recruitment and orientation
• Promote staff wellness, development and training
• Lead, coach and mentor a team of direct service staff
• Carry out the management responsibilities for operating the unit including the annual program planning and evaluation to ensure the strategic directions and annual objectives are achieved.

Develop Coalitions

• Build and support sustainable and productive relationships with all individuals including clients and families, staff, senior leadership team, the community, stakeholders

• Attend internal and external meetings and/or committees as assigned

Organizational Responsibilities

• Contribute to and demonstrate a strong commitment to quality care and service delivery based on SHIP\xe2\x80\x99s Vision, Mission and Values
• Demonstrate a positive professional attitude when representing the organization

• Support On Call duties

• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated

Qualifications:

• Successful completion of a University Degree in social services or a related discipline by an accredited institution or approved equivalent combination of education and experience
• Minimum five (5) years progressive experience in housing services or social services field, including demonstrated supervisory or leadership experience
• Intervention, conflict resolution and mediation

Knowledge and Skills:

• Considerable knowledge and understanding of the housing and support needs of vulnerable populations
• Considerable knowledge and understanding of the philosophies, practices and standards relating to Housing First, social housing program design, development, implementation and evaluation
• Ability to lead, coach and motivate staff in a team setting.
• Have a diverse, equitable, inclusive, anti-racist and anti-oppressive lens
• Effective planning, organizational and leadership skills
• Shows a growth mindset and participates in systems thinking
• Understands the importance of and wants to collaborate with all areas of the organization
• Effective leadership, verbal and written communication, presentation and interpersonal skills
• Understanding of the Social Determinants of Health
• Proficient in MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver\xe2\x80\x99s license, and adequate insurance coverage
• Valid certification in First Aid & CPR
• Training in ASIST and CPI
• Bilingual candidates are encouraged to apply

Reporting Function:

The Supportive Housing High Support Programs Manager will report to the Director of Supportive Housing. They will be responsible for overseeing the supportive housing programs deemed high support including the Community Homes for Opportunity (CHO), High Support (Henderson and Hansen), Behavioural Supports Ontario (BSO) and Back To Home (B2H). They will have the authority to manage these staff members appropriately. They will work with both internal and external stakeholders and will interact with all levels within the organization.

They will be a support system, resource, and an advocate for the team and organization.

Working Conditions and Physical Requirements:

• Day shifts (Monday \xe2\x80\x93 Friday) with the ability to work excess/overtime hours where required
• Able to work well with internal and external clients
• Able to drive, walk (site locations) regularly
• Able to sit for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Able to lift up to 20lbs (product, documents, etc.)
• Travel by vehicle to community sites for client support as required

SHIP Values:

• Compassion, Hope, Inclusive, Respect, Professionalism

COVID-19 Considerations

• As part of SHIP\xe2\x80\x99s commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 or have an exemption pursuant to the Ontario Human Rights Code.

Application Instructions

Interested candidates are encouraged to apply by March 1, 2023.

Why Work For Us?

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health & Wellness Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+
Years focused on Clients, Tenants, Staff and Families

4,000+
Clients and Residents served annually

17
Programs and Service offerings in Southern Ontario

300+

Dedicated, Respectful, Compassionate and Professional Employees

PI205711998

Services and Housing In the Province