Overview:
At KPMG, you\xe2\x80\x99ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

About the Department: Platform Operations provides support / expertise in One Platform and Service Management to member firms and global functions and for globally managed services. Support at Tier 2 & 3 is available as well as enhanced support options for departments that need them. Operational Support areas are grouped in four Chapters:

• Cloud Enterprise: Azure services, Core Infrastructure and Security.
• Digital Workplace: Identity Management, M365, Messaging, Chat, Voice and Collaboration.
• Service Management: Incident, Problem, Change, Configuration, Security Compliance, Service Continuity and ServiceNow delivery.
• Secure Connectivity: Palo Alto Technologies, WAN, Azure Networking, (inc. Firewalls), Squid Proxies, Infoblox, Layer7 & ISAM.

The Opportunity


The role is focused on operational and related technical support for the designated product(s) and/or cloud solutions/services and the accompanying deployment and adoption process. The role represents the team and acts as lead in operational issues across countries / globally in the own area of expertise. The role is also responsible for monitoring, maintaining and continuously improving the operational steady-state of the underlying services.

What you will do:

• Providing support of the services operated by the Secure Connectivity Chapter (Palo Alto Technologies, KNET WAN, Azure Networking, Azure Firewalls, Squid Proxies, Layer 7 & ISAM) including regular on-call support at the weekends during the normal working hours for the region using a follow-the-sun handover process between regions.
• Identify & implement continual improvements to the services operated by the Secure Connectivity Chapter (Palo Alto Technologies, KNET WAN, Azure Networking, Azure Firewalls, Squid Proxies, Layer 7 & ISAM)
• Accountable for ensuring adherence to guidelines and best practices by colleagues in the tier 2 support teams, improving operational stability as a result.
• Responsible for technical expertise in any projects they are assigned to, with a particular focus on ensuring any product delivered by a project is reliable and supportable by the Chapter.
• Accountable for assessing our vendors / suppliers continually for their suitability in providing services pertaining to the Chapter\xe2\x80\x99s responsibilities.

What you bring to this role:

• 
  Bachelor\xe2\x80\x99s degree from an accredited university in computer science, engineering or a related discipline or equivalent work experience
• Minimum of 7 years of relevant IT work experience
• Over 3 years experience working in complex corporate network environments.
• Over 3 years experience implementing and supporting firewall solutions within medium to large, complex organizations. (Cisco ASA, Palo Alto, Cisco FWSM, Check Point, Juniper, etc.)
• Experience of implementing / using GitOps including CI/CD Pipelines, Git Repositories and scripted automation.
• Experience with Site Reliability Engineering concepts with focus on removing Toil where possible.
• Experience with business stakeholder management;
• Experienced in managing third parties;
• Good data, metrics, and analysis skills.

Keys to your success


KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.


Providing you with the support you need to be at your best


For more information about KPMG in Canada\xe2\x80\x99s Benefits and well-being, click here. Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters


KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.


For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.


If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.