Job Description

Description :

Saskatchewan Blue Cross, one of Saskatchewan's Top Employers, is currently recruiting for a permanent full time Manager, Risk Management to join our Privacy & Compliance team. This position offers the flexibility to work in-office or participate in hybrid options based in either of our Saskatoon or Regina offices.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We're driven by a mission to empower communities on their journey to whole health and wellness and have a lot of exciting things ahead of us. We're improving our members' experiences through investment in our people, technology, services, and products. When you join our team, you're joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger. The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We're looking for people who:

• Share our values
• Believe that creating great experiences is totally within their control
• Collaborate and always set others up for success
• Build positive relationships and an understanding of what people's needs are
• See solutions and possibilities (not problems!)
• Are simply outstanding at what they do

Job Function

If you have a passion for risk management, flourish leading people, and strive to create efficiency, then we are looking for you! The Manager, Risk Management is responsible for the implementation and operational delivery of the Enterprise Risk Management (ERM) and Privacy and Compliance framework and processes. This role will develop productive relationships with the business to understand risks, develop risk measurement data and timely reporting. Further, the successful candidate will oversee the company's privacy and compliance programs to ensure that the company's obligations with respect to applicable privacy and other legislation are met. As an active member of the leadership team, this position will lead collaboration with internal and external stakeholders, and ensure protection of its brand, corporate image, and reputation.

Duties & Responsibilities

• Facilitate a consistent approach to risk management to support governance, innovation, policy development and responsible risk-taking that balances the cost of managing risk with the anticipated benefits.
• Proactively identify and manage key risks including emerging risks, assess the potential impact and ensures policies and processes are in place to manage them effectively.
• Assess consequences, severity and likelihood of the risks that are identified and report on the resultant risk profile.
• Ensure that a system of appropriate internal controls is in place that adapts to changing business and operating environments and mitigate risks to appropriate levels.
• Distinguish and develop mitigation strategies for complaint handling, privacy, and data protection, and oversee the operational process associated with access to information and privacy requests from intake to complaints and investigations.
• Champion a risk-aware culture that reinforces that risk management is everyone's responsibility, including Board members, officers and employees.
• Review and update the business continuity plan for enterprise risk management (ERM).
• Oversee breach management, response, and notification process as it relates to unauthorized disclosure of employee or customer personal information and play a lead advisory role for SBC.
• Implement processes to ensure access to adequate in-house expertise for review of agreements, contracts, new projects, operational processes for compliance with PIPEDA, CASL, and the Digital act.
• Develop or improve contractual wording to ensure agreements for outsourcing include contractual assurances from third party providers of compliance with PIPEDA including adequate security measures, reporting of theft, and consent of use.
• Ensure that SBC is in compliance with applicable laws, regulations, and governance policies, while providing expert advice and guidance to leaders or employees on the application and interpretation of legislation.
• Examine and manage client/member satisfaction and needs, assess requirements, identify, and implement new solutions.
• Safeguard fiscal accountability by managing the day-to-day responsibilities (including Blue Cross Life) through adherence to policy, process, regulatory requirements, audit, investigations, and mitigation strategies.
• Leverage business insight, financial acumen, and operational rigor to maximize productivity.
• Prepare, manage, and monitor departmental budget with input from Team Leaders; forecast requirements, schedule expenditures, analyzing variances, and initiating corrective actions.
• Work with direct reports to develop clear performance objectives aligned to overall strategic, operational and engagement goals; monitor overall effectiveness and address obstacles as they arise.
• Manage, and develop succession plans by enabling career dialogue, growth, and learning opportunities.
• Create annual departmental plans that operationalize the business plan and outline what work needs to get done.
• Identify, review, and monitor KPI's; recommend strategies to support departmental and organizational objectives

Qualifications & Skills

• Completion of a bachelor's degree in a relevant field (i.e., Business Administration, Accounting, Commerce), or an equivalent combination of education, training and leadership experience is required.
• Minimum five years of Risk Management experience (risk management, privacy, compliance, operations, control functions, etc.).
• A risk management designation from a certified risk management organization or a professional designation in a related field is considered an asset (ie. CA, CPA, CMA, CGA, MBA).
• Strong working knowledge of Microsoft 365 with the ability to understand and learn new systems.
• Exceptional written and oral communication.
• Demonstrated experience applying the principles of successful transformation/change management.
• Proven organizational skills, and the ability to efficiently manage multiple projects or tasks with competing deadlines.
• Effective negotiation, dialogue/conflict resolution, and diplomacy.
• The successful candidate will be required to undergo a background check.
• Must be legally entitled to work in Canada on an unrestricted basis.