Job Description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love\xe2\x80\x94and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!We\xe2\x80\x99re building a brilliant, connected future for Canadians and we need innovative thinkers to help us deliver quality and value to our customers.Revenue Assurance (RA) ensures the integrity of Rogers telecom revenue streams via processes and controls managed. RA is focused on the reduction of leakage, revenue recoveries, and opportunities to save. We work with large amounts of data to monitor and analyze our various revenue streams and provide insightful information to our various stakeholders.Reporting to the Senior Manager, RA, the successful candidate will be an analytical, results-driven leader with expert knowledge of controls, data analytics, program management, and strategic planning. The Manager RA (National Wireless) will build and continuously improve RA capabilities by leveraging their technical skills and business acumen.We have a bold vision of developing new RA capabilities to deliver even better experiences to our valued customers and frontline team members that support our customers. To enable that vision, we are looking for individuals with a passion for collaboration and innovation. If you are someone who thrives on solving problems in a fast-moving environment, with an uncanny ability to bond with a diverse group of stakeholders \xe2\x80\x93 join us to make an impact!What you\'ll be doing:\xc2\xb7 Lead the identification, development, and implementation of new RA controls, processes, and capabilities in both the East regions.\xc2\xb7 Identify, evaluate, and lead the delivery of continuous improvements initiatives, projects and/or programs, potentially involving billing, provisioning, and other systems, that will reduce revenue risk and enhance customer experience.\xc2\xb7 Support the development and implementation of the RA strategic, long-term roadmap, enabling the next generation of RA through innovation, digitization, and modernization. Including leading focus sessions with key stakeholders, as well as synthesizing findings into meaningful and actionable insights.\xc2\xb7 Accountable for control coverage and operational support, including monitoring, executing, and continuously improving existing Pricing, Provisioning, Usage, Revenue and Ad-Hoc controls, processes, and capabilities in both the East regions.\xc2\xb7 Drive the end-to-end resolution of issues in a timely manner to reduce revenue leakage, to ensure positive customer experience, to mitigate Legal risks, and to prevent future occurrences. This may include conducting root cause analyses, coordinating key stakeholders (e.g. Product, Finance, Legal, Communications, IT, Care), developing executive-level impact assessments/recommendations, executing action plans, and implementing future state processes.\xc2\xb7 Build and lead a high-performing team to deliver on organizational and RA objectives.\xc2\xb7 Secure the commitment and cooperation of relevant stakeholders required for the success of cross-functional initiatives, projects and/or programs nationally.\xc2\xb7 Act as a key, trusted advisor and provide strategic input for all RA needs for business-led initiatives across Wireless products nationally.\xc2\xb7 Provide data-driven, strategic inputs and insights to Senior Management concerning usage, provisioning and billing/pricing issues negatively affecting the revenue streams and/or customers. Ensure appropriate controls, processes and/or capabilities are in place.\xc2\xb7 Collaborate and communicate frequently with Finance, Product, Care, Technology and other groups regarding any findings, and work on updating processes and implementation of controls.\xc2\xb7 Support the Business in driving key financial objectives and pricing compliance.\xc2\xb7 Support the process of identifying, prioritizing, and communicating business risks and opportunities to stakeholders across all levels of the organization.\xc2\xb7 Support Wireless Programs during critical selling periods.\xc2\xb7 Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities.\xc2\xb7 Generate Summary of Findings reports and presentations to all levels of management on revenue/costs findings and opportunities.\xc2\xb7 Lead development and delivery of executive-level presentations, dashboards and reports, as needed.\xc2\xb7 Provide the judgment necessary and courage at times to make unpopular decisions to effectively balance both protecting the company and driving revenue.\xc2\xb7 Broader work or accountabilities may be assigned as needed.What you bring:\xc2\xb7 Experience in managing complex issues, with a high level of ability to influence and negotiate outcomes and achieve consensus among parties having different objectives with a broad spectrum of diverse stakeholders.\xc2\xb7 Experience in coordinating multi stakeholder, complex initiatives from inception to completion, while leveraging project management methodologies (e.g., project scoping, executive status updates, project planning, RACI documents, risk registers, meeting best practices, etc.)\xc2\xb7 Experience planning, developing, coordinating, and writing a broad range of materials including briefing notes, e-mail summaries, and decks for senior management.\xc2\xb7 Experience with interacting and communicating effectively (written and oral) using strong business acumen with all organizational levels.\xc2\xb7 Experience operating as a fully accountable leader, delivering complex initiatives, and thriving in an environment with high expectations and competing deadlines.\xc2\xb7 Experience with being flexible and managing multiple tasks in an environment with shifting priorities, firm deadlines, and high-performance expectations.\xc2\xb7 Experience in fostering an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability, and trust.Requirements:\xc2\xb7 7-10 years of relevant experience in Revenue Assurance, data & analytics, and/or strategy, planning or consulting roles.\xc2\xb7 Post-secondary degree in related field of study (Business, Engineering, Computer Science or similar).\xc2\xb7 Technical Aptitude: Advanced knowledge of database queries, structures, and data management principles, such as SQL, Databricks, Excel/VBA, Python, SAS, Business Objects, and other coding.\xc2\xb7 Advanced knowledge of one or more current BI and visualization tools such as Tableau and Power BI.\xc2\xb7 Strong skills in Excel, PowerPoint & Visio.\xc2\xb7 Subject matter expertise in Revenue Assurance.\xc2\xb7 Leadership skills.\xc2\xb7 Verbal & written communication skills.\xc2\xb7 Analytical and problem-solving skills.\xc2\xb7 Influence skills.\xc2\xb7 Collaboration & team skills; with a focus on cross-functional collaboration.\xc2\xb7 Data driven decision making.As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.\xe2\x80\x8b
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Finance & Accounting & Audit / Compliance
Requisition ID: 263093
#LI-JC1At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Corporate

Rogers Communications