Job Description

Apply Today: https://hollandamericaprincess.pinpointhq.com/jobs/55623 Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Dining Room Manager plays a key role in handling the day-to-day operations of the dining room, bar and staff. Creating a positive and efficient team environment that leaves guests with an unforgettable dining experience every time. The F&B Manager works closely with the Bar Manager and Head Chef to bring seamlessness within all departments. Get ready to create once in a lifetime relationships and memories while working in the beautiful north! RESPONSIBILITIES

• Train all new employees and refresh returning staff on proper food handling, menu items, drink pouring techniques, sequence of service, restocking, and cash-out procedures.
• Manage all FOH staff and Supervisors.
• Work closely with General Manager to ensure company policies and standards are being met and exceeded.
• Responsible for product ordering, inventory, and scheduling.
• Ensure the venue is always presentable and ready for service.
• Perform Dining Room Supervisor duties when necessary, scheduled shifts required.
• Handle guest complaints according to provided guidelines.
• Visit guest tables consistently for quality checks while on the property.
• Program and maintain the POS database, with the ability to fix problems in the system during service.
• Schedule and oversee off-site needs for catering events including creating menus, liquor orders, staffing for service, set-up/tear-down, and transportation.
• Perform general administrative duties including; email communications with vendors and fellow Managers, generating and maintaining forms and reference documents, and attending monthly safety and general meetings.
• Generate and maintain forms in accordance with Disciplinary Action and Workplace Injuries in a prompt manner. Assist as needed in menu development and creation.
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

REQUIREMENTS

• Prior restaurant experience is required.
• Experience in a leadership position(s) and restaurant operations; including management and inventory control, preferably in a hotel or member\xe2\x80\x99s club environment is desired.
• BARS Training/Certification is an asset.
• Must be able to lift 50 lbs./23 kg.
• Minimum age of 19 years is required to serve alcohol in the Yukon.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Participates in HAP\xe2\x80\x99s sustainability program, aka \xe2\x80\x9cSustain Alaska & the Yukon\xe2\x80\x9d, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
• Participate in HAP\xe2\x80\x99s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable, and inclusive work environment.
• Must be eligible to legally work in Canada.

Knowledge, Skills, & Abilities:

• Ability to prioritize work while maintaining attention to time constraints, working independently or in a team environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience \xe2\x80\x93 Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status. Job Type: Full-time Pay: From $23.00 per hour Schedule:

• 8 hour shift
• Weekend availability