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Job Summary The Manager, Quality and Analysis is responsible for bringing multiple streams of data together (operating metrics, motive power, crews, capacity constraints, capital investment opportunities, marketing forecasts) to assist CN\xe2\x80\x99s senior leaders in making informed decisions by providing them with statistical analyses. This is a key role in the Network Operations team, as the incumbent must provide accurate and time-sensitive data reporting analysis. The position educates various functions on the utilization of operating metrics to support operating plans, changes and other decisions. Moreover, the role acts as a business lead on projects with I&T and external software vendors. Main Responsibilities Operating Measures Expertise

• Act as CN\xe2\x80\x99s Subject Matter Export on operating measures and information resource for Transportation, Finance, Mechanical, Regulatory, Public Affairs and I&T
• Bring an expertise for operation reporting practices and corporate organization hierarchy
• Understand and interpret vague or complex questions to be answered
• Understand the operating performance and use a data driven approach to guide senior leaders to identify issues and potential solutions
• Work closely with I&T to create specifications for new and existing operating measures

Operations Analysis

• Provide analytical expertise to CN senior leaders, Transportation, Finance, as well as other departments
• Identify key trends that impact productivity, and develop solutions to provide insight to complex questions or situations
• Provide investigatory insight and support for analysis
• Support P3X (Precision Planning Process) for asset requirements

Target Setting

• Develop corporate operating targets for train, terminal, and asset productivity
• Review targets by using in-depth historical analysis and forward-looking factors (e.g. volume forecast, capacity improvement strategy, operating plan changes, and external factors)
• Provide guidance to senior leaders and explain the factors affecting forecast performance with supporting evidence

Tool Innovation

• Coordinate staff and I&T resources to develop innovative tools and reports to increase the efficiency of Network Operations, Transportation, and other related Business Units
• Understand the business needs, improve processes and specifications, and implement solutions
• Manage the day-to-day workload of the Quality and Analysis team

Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work weekends when necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires minimal travel to Montreal in order to engage the I&T team. Requirements Experience Operations

• Minimum 5 years of operations analysis experience
  • Experience in operational analysis
  • Experience in operational research
  • Exposure to field operations in the railway industry*

• Any experience for these above would be considered as an asset

Education/Certification/Designation

• Bachelor\xe2\x80\x99s Degree in Engineering, Mathematics, or Operational Research

Competencies

• Continuously displays a customer centric attitude in order to improve the customer\xe2\x80\x99s journey
• Shares timely information within and across functions to get things done effectively
• Collaborates with key internal stakeholders to enable higher productivity
• Builds and maintains an internal network to support a better overall work experience
• Makes informed and timely decisions to get things done
• Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
• Applies analytical thinking to make recommendations that pursue sustainable performance
• Strong organizational and problem-solving skills

Technical Skills/Knowledge

• General Microsoft computer skills
• Strong database skills
• Advanced knowledge using SQL (Structured Query Language)
• Knowledge of statistical analysis
• Knowledge of .Net
• Programming skills or software development*
• Knowledge of CN rules and regulations, as well as operating systems such as SRS (Service Reliability System), and reporting processes*

• Any knowledge for any of the above would be considered as an asset

About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\xe2\x80\x99s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.