Job Description

Position: Manager, Quality and Maintenance Programs

Status: Permanent Full Time

Department: Facilities Services

Site: Support across all three sites

Posted: May 15, 2023 \xe2\x80\x93 June 5, 2023, 11:59 PM

Salary Band: $96,230 \xe2\x80\x93 $144,350 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community. That\xe2\x80\x99s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!

Position Summary:

• Demonstrates and promotes Trillium\xe2\x80\x99s culture, values and management
• Ensures the hospital facilities meet the legislated requirements of medical, mechanical, electrical and emergency response system repairs and maintenance
• Ensures that hospital facilities provide a safe and healthy physical environment for all patients, staff and visitors.
• Strong working knowledge in Computer Maintenance Management Software (CMMS), Service Contract Management and Assets Management essential
• Ensures compliances with all legislative requirements (e.g. TSSA, CSA, etc.)
• Track and optimize defined KPIs from service contracts over the duration of the contract
• Manages Preventative Maintenance (PM) for all equipment as required by Healthcare standards and codes
• Establishes and maintains effective working relationships with management, patients, residents, customers, employees, suppliers and the community to ensure safe and efficient systems and full customer satisfaction
• Participates in Human Resources and Finance budgetary planning processes to ensure strong people management and financial accountability
• Recruits, coaches, mentors, develops, evaluates and manages the performance and development of staff
• Collaborates with Director of Redevelopment, Master Plan and Director of Patient Care Services to ensure constructive and unified approach to achieving overall THP as well as departmental vision and activities

• Network with other Facilities/Hospitals and maintain an awareness of internal/external market conditions. Fosters alliances and promotes networking to enhance knowledge and best practice trends for Facilities Services
• Recommend implementation of new technologies, equipment and ensure safety and quality assurance standards have been attained
• Maintain established Trillium Health Partners principles, protocols and objectives for quality assurance and safety, including all regulatory bodies and the Collective Agreement
• Evaluate departmental procedures recommending/implementing any needed changes
• Must be available for On-Call support, on rotational
• Ensures all Facilities systems and equipment are planned and scheduled for preventative maintenance and maintained using defined CMMS software and reporting system
• Develops, monitors and deliver on key CMMS components, i.e. labour costs and hours, equipment tracking for history and performance, inventory, preventative maintenance work orders and scheduled downtime
• Prepares, monitors and coordinates multiple CMMS and project schedules, financial budgets and reports
• Oversees schedules and estimates labour, material, equipment, PM frequency and downtime to complete preventative maintenance work
• Organizing and maintaining technical information, regulatory compliance records, licensing and certification of all elements of HVAC system, life safety systems, electrical system, emergency power system, elevators, structural reviews, roofs, soils, painting, etc.
• Liaison lead during hospital wide codes, scheduled downtime and inventory control through Capital Planning process
• Oversees training components for staff on business processes and CMMS functionality

Key Qualifications:

• Degree and/or College Diploma or relevant experience in building sciences field, with a Eng. or CET or Facilities Management designation required
• Project Manager Professional (PMP) credential an asset
• Minimum of 7-10 years management/leadership experience in Facilities management, in a large unionized, Health Care related environment
• Able to manage KPIs for service contracts, contracts valued at $ 3-4
• Excellent proven knowledge of complex electrical and mechanical building systems, codes, standards, regulations and legislation
• Experience and working knowledge of Computerized Maintenance Management Systems, as well as in fire/safety regulations within a health care setting
• Strong experience and working knowledge in Asset Management and Rolling Stocks
• Exceptional team building, analytical, writing and presentation skills as well as a demonstrated ability to lead people, accomplish identified as well as new goals and objectives to achieve desired outcomes
• Expertise in budgeting, cost-control, and financial management and planning with a commitment to constantly improving services and programs within Trillium Health Partner\xe2\x80\x99s busy and fast growing community
• Excellent organizational, project management and project commissioning experience, partnership building and problem solving skills
• Must be able to organize and prioritize work and handle multiple tasks in a fast-paced and customer service orientated environment
• Exceptional interpersonal and communication skills and the ability to work effectively with a dynamic team of professionals and other internal and external stakeholders
• Strong computer working knowledge, particularly of MS Office applications

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Notes to applicants:

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

Trillium Health Partners