Job Description

OverviewWere looking for a Manager in our Practice and Quality Support Services department to support and promote quality decision-making in the Claims and Rehabilitation Services division. Your expert knowledge in workers compensation, law, policy, and practice will provide a foundation for you in this role.Your responsibilities include analyzing information and providing recommendations, advice, and training to staff in the division. Youll develop and communicate corporate practice on compensation matters and provide leadership to managers to ensure effective implementation of policies, practices, and services. Youll conduct quality audits of decisions throughout the division and work collaboratively with claims managers to achieve continuous quality improvement. Youre a team player who is passionate about providing quality service and adjudication.Where youll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, youll work primarily from our Richmond office and also from your home in the Lower Mainland.How youll make a difference: Youll make important and fair decisions when people get injured at work.What you\'ll do

• Support claims management quality decision-making by analyzing information from a variety of sources and providing recommendations, advice, and training to claims staff and develop and communicate corporate practice on compensation matters
• Provide leadership and direction to claims managers and staff to ensure effective implementation of WorkSafeBC and divisional strategies, policies, practices, and services
• Participate in divisional policy, practice, planning, and decision-making activities
• Promote teamwork and collaboration in achieving practice and service objectives and priorities; take appropriate action to modify plans and redirect activities to meet objectives and ensure quality decision-making
• Occasionally perform the role of manager, Client Services in an assigned area

Is this a good fit for you?Were looking for someone who:

• Provide leadership and direction to management teams in determining priorities and implementing quality initiatives
• Influence managers and staff to achieve objectives
• Establish and maintain effective working relationships with senior management, peers, stakeholders, and professional contacts and associations in order to achieve goals and work as part of a team
• Plan and schedule work, develop realistic action plans, and manage time effectively often while having to be sensitive to other priorities, time constraints, and resource availability
• Manage and lead projects from conception to completion
• Represent WorkSafeBC and the department to promote strategies and objectives within and outside of the organization
• Actively listen to apply interviewing and questioning techniques to gather and clarify information from a variety of sources
• Write and document complex information in a clear and concise way and communicate with confidence to make presentations at an appropriate level to the audience
• Encourage changes and improvements through creative problem-solving and innovation
• Independently make decisions and comfortably receive constructive feedback from peers and supervisors about writing style and policy and statutory interpretations

Your background and experience

• A university degree and five years of adjudicative experience
• A university degree in law or any related discipline is an asset
• Sound knowledge of workers compensation law, policy, and practices

Well consider an equivalent combination of education and experience.Important to knowWorkSafeBCs COVID-19 Employee Mandatory Vaccine Policy (the Policy) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. Were honoured to serve the 2.49 million workers and 263,000 registered employers in our province.Whats it like to work at WorkSafeBC?Its challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experience that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, youll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .Salary: $112,802 - $137,054/annuallyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• Cover letters are welcomed but not mandatory.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

WorkSafeBC