Job Description

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our landing page to learn more.

As Manager, Performance Technical Solutions you will lead a team of highly analytical minds who enjoy solving complex strategic, operational and technical challenges for the world's largest commerce players. Your team of Performance Technical Specialists provides technical implementation support and strategic guidance for our most sophisticated products and priority advertisers. The Manager, Performance Technical Solutions is expected to be a player coach, leading key cross-functional initiatives and closely partner with leadership in product, engineering, and sales. This is a multi-faceted, fast-paced job in a start-up environment so flexibility, a data-driven mindset, a strong work ethic, and a good sense of humor are a must.

The Performance Solutions team sits within the Global Sales Strategy (GSS) organization. Performance Solutions delivers through strategic guidance, operational excellence and technical expertise to improve the effectiveness of advertising campaigns resulting in increased client ROI. We work to understand, innovate, and scale cross-functional workflows. We are responsible for measuring process impact, making our business more efficient with consistent execution while embarking on building the next generation of data-driven best practices.

What you'll do:

• Lead a team that drives activation and adoption of various ad products. Provide leadership for the team to deliver technical support for sales teams including prompt, professional consultative support and service to ensure a high level of customer satisfaction
• Manage and coach your team to have big results through career, skill and personal development
• Advocate for new product features that assist clients in the adoption of new products via upgrades and migrations to help them build long-term success
• Provide documentation and technical guidance to ensure the technical success of clients' integrations
• Improve current processes and design/develop tools, processes, workflows to increase team productivity/efficiency
• Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues
• Partner with Senior Sales Leads to drive initiatives to enable sellers and advertisers to grow their investment in our Platform
• Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions

What we're looking for:

• People management and leadership experience
• Knowledge of online advertising, web analytics, and e-commerce campaign management / optimization
• Strong analytical and quantitative problem-solving skills that include experience working with SQL, HTML, CSS, or JavaScript
• Able to adapt your message to the technical level of an audience and comfortably present technical materials to groups of any size and background
• Ability to work effectively in a fast-paced environment with internal and external stakeholders
• Communication, leadership and strategic thinking skills
• Self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results

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Our Commitment to Diversity:

At Pinterest, our mission is to bring everyone the inspiration to create a life they love-and that includes our employees. We're taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and diverse set of identities and backgrounds.