Why FirstOntario? FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That\'s why our policies include volunteering our time, talent and resources to worthy local causes and events. It\'s also why we reinvest our profits in the same places they\'re earned, and why we sponsor programs that promote financial literacy and economic development.
Job Overview The Manager, PAT is accountable for leading a team of dedicated employees to create exceptional member experiences for existing and new members through our virtual branch channel.
Role

• Focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us
• Collaboratively develop strategies that increase Share of Wallet and lead your team to over-deliver on goals
• Proactively manage all 3rd party vendor relations and work together to enhance our abilities with technology
• Be actively involved in bringing the Member Experience Strategy to life through technology channels
• Be a key partner to Wealth, Business and Retail banking to support business objectives and provide end-to-end service to our membership
• Accurately report on Key Performance Indicators to business partners that support the achievement of organizational objectives
• Regularly coach and provide feedback to your team members to enable them to have confidence in what they do, help them grow and drive to excel
• Effectively control allocated budget dollars to assist with achieving the organization\'s fiscal budget
• Steward digital enablement and multichannel usage to meet members\' needs
• Actively align brand, marketing and member experience to create an overall FirstOntario feel
• Consider health & safety as a primary concern to ensure the overall well-being of your team and members
• Perform other duties we may need you to do

Required Skills

• Have a post-secondary diploma or degree in business or the equivalent of industry experience, along with a strong business acumen and well-versed people management skills
• Be technically sound in every aspect of the operations of a virtual branch department in the financial services industry
• Be analytical and detail orientated when it comes to sales reporting, identifying trends and reviewing the way we deliver our services
• Possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team
• Demonstrate your sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be comfortable using a computer particularly MS Office and have a working knowledge of a banking system
• Be willing to work flexible hours including evenings and weekends as the job demands and travel as required

Our Story Our emphasis on service means we\'re constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We\'re committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we\'re located. Our people are the difference, it\'s a part of why we love coming to work. FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

• We believe giving back to our communities helps everyone.
• We believe in volunteering, active community support and participation.
• We believe in investing our profits back into the credit union and the community.
• We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website. We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please. FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.