Job Description

Lead the network that makes Alberta feel like one big AMA family.
The Opportunity

As AMA's next Manager, Service Provider Network and Member Relations, you'll play a key leadership role in shaping the member experience across our extensive partner networks. You'll oversee AMA's Service Provider Network (SPN) and Approved Auto Repair Service (AARS) program, ensuring they deliver on our promise of treating members like practically family. With your strong operational expertise and relationship-building skills, you'll lead a team dedicated to resolving member concerns while driving engagement and performance with partners across Alberta.
This is an opportunity to make a meaningful impact--aligning business operations with member value, strengthening partnerships, and ensuring AMA's reputation as Alberta's most trusted brand continues to thrive.
A Place to Belong

AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:Competitive salary and flexible benefits Employer-paid retirement savings program Employee-exclusive discounts on travel, insurance, memberships, and more Free travel medical insurance for you and your immediate family Ongoing professional development Paid vacation and personal days, including a Volunteer Day and Me Day Flexible work models that make sense for your lifestyle

Who You AreA collaborative leader who inspires teams and partners with vision and clarity. Strategic thinker with a proven ability to balance member service excellence and operational effectiveness. Skilled in vendor management, contract negotiations, and program development. Adaptable and innovative, thriving in fast-paced, high-pressure environments. A relationship builder with exceptional communication and conflict resolution skills.

How You'll Make an ImpactLead and develop AMA's Service Provider Network and AARS program, driving member satisfaction and operational success. Direct the Member Relations team to resolve complaints and escalations with efficiency and care, ensuring alignment with AMA's culture and values. Strengthen engagement across service partners by creating training, recognition, and communication programs. Implement cost management strategies and performance measures to deliver value to both members and the organization. Collaborate with leaders across AMA to optimize resources and enhance member services.

What You Bring to the TablePost-secondary education in business administration or equivalent work experience. Minimum five years of progressive leadership experience in operations and partner management. Strong understanding of towing, automotive services, and small business operations. Expertise in contract management, vendor performance, and KPI development. Exceptional organizational, problem-solving, and interpersonal skills.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you feel supported throughout your journey with us.

WORK MODEL:
Hybrid

We thank all applicants for their interest; however, only those selected for an interview will be contacted.