Job Description

Under the supervision of the Director of Operations South , or their designate, the Manager of Residential Programs will provide support to the Director of Operations, as well as the caseworkers and other staff in the associated programs.
Financial:
Meeting program outcome measures and contract compliance
Maintain house budgets
Maintain and oversee daily operational spending
Operational:
Oversight of all programming
Weekly and emergency staff scheduling
Supervision of staff
Case management support and oversight
Assist with complex case plans for youth
Sign-off on incident reports
Make referrals, complete screening and placements for youth in the programs
Administrative/Human Resources:
Interviewing and Hiring
Annual Reviews
Mentoring and coaching of staff
Discipline Process
Oversight of program staff
Provide new staff with an orientation program
Arrange shadow shifts for new staff
Qualifications:
University Bachelors degree in the Human Services sector
Work experience in a residential setting, with experience in intensive case management
Experience in a supervisor/management role
Experience managing staff in a unionized environment would be considered an asset
Compliance with the designated Risk Management policies of the National John Howard Society
A valid drivers license
Clean Criminal Record/Vulnerable Sector check
A working knowledge and experience working in a residential facility for at risk youth
Skills:
Excellent communication, organizational, interpersonal, and time management skills
Exceptional writing and case management skills
Demonstrated ability to maintain positive relationships with youth, other staff, clients, businesses, government representative, etc.
Demonstrated skills in providing supervision to youth

Skills and Abilities

Essential Skills
- Document use
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Significant use of memory
Additional Skills
- Use computer applications
- Recruit and select staff
- Perform administrative tasks
Specific Skills
- Act as an advocate for client groups in the community