Job Description

Position Title: Manager, Residential Programs Supervisor: Executive Director/CEO Closing Date: February 28, 2023
Purpose The Manager, Residential Programs, under the direction of the Executive Director, will be responsible for managing the delivery of services provided through four (4) 24-hour residential programs operated by Opportunities Yukon (OY). The manager is responsible for operational plans, budgets and financial planning; health and safety and management and appropriate training for all residential staff; and the delivery of appropriate programming for all clients receiving services and supports.
The manager directs and provides oversight of the Residence Supervisor(s) team. The team works closely with Health & Social Services (HSS) Case Managers from Mental Wellness and Substance Use Services (MWSUS), Disability Services, and Community Outreach Services and other community agencies and resources to provide and coordinate these services to enable clients to live independently as possible in the community.
Principal Duties and Responsibilities

• Participates in the development, planning, implementation, and evaluation and monitoring of residential programs operational plans and budgets.

• Manages and directs the residential programs team and ensures that responsible and accountable practices are maintained by residential program staff within the residential program through appropriate and consistent interpretation of policies and procedures.

• In collaboration with HSS Case managers, is responsible for guiding the development of OY staff to ensure alignment with the deliverables of each residential program; providing guidance to supervisors and staff to ensure the integrity of programming.

• Responsible for coordinating therapeutic recreation services & planning for all clients in the area of, leisure education and recreation participation. Programming can include assessing a client\xe2\x80\x99s recreation and leisure needs, developing treatment plans and programs, providing therapeutic programs and interventions to meet these needs and evaluating the client\xe2\x80\x99s progress;

• Fosters a supportive work environment for all staff by:
  
  • ensuring adequate human resources are identified and available to meet program and service delivery demands; assist with recruiting, hiring and training new staff;
  • supervising residential program staff performance, including the collaborative development, approval and monitoring of individual Employee Performance Plans; arranging and leading regular staff meetings;
  • identifying training and skills development needs of staff and developing training plans and/or strategies. Approving/denying training requests with consideration for the goals of individual residential programs, operational requirements and budgetary limitations.

• Ensures that departmental health and safety policies and procedures are relevant and up to date; that all staff understand and use correct reporting procedures for serious or unusual incidents, including but not limited to client injury or illness, incidents of aggression, or injury involving employees; and that all staff are equipped with and use the proper personal protective equipment;

• Ensures compliance with current employment, occupational health and safety and human rights legislation and regulations where applicable to maintain safe, confidential, respectful and empowering living conditions for clients and ensures the maintenance of high-quality standards of service.

• Builds and maintains positive working relationships with other service providers, including but not limited to social workers, other medical staff, corrections officers, and the RCMP, and other NGOs as required.

• Collaborates with other members of the OY Management Team to make recommendations to the Executive Director regarding service delivery gaps, program development, policies, and procedures.

• The position regularly works in an office environment and manages competing demands and priorities and includes interactions with others under varying circumstances-including situations of a highly sensitive nature.
• This position supports residential supervisors and supported independent living (SIL) workers to provide services to a wide variety of vulnerable clients to reduce their personal harm and risk. This may include assisting staff with appropriately addressing client disclosures, providing direction on how t diffuse conflict or manager certain client behaviours, and debriefing with staff to support them with working through a range of other client issues.
• Regular interaction with:
  • employees, management, social workers, clinical care providers and the public at large;
  • clients under varying circumstances-including situations of a highly sensitive and potentially volatile nature;
• Regular weekday schedule with the periodic overtime requirement for on-call evening and weekend support to residence supervisors.

• Bachelor degree in social work, psychology, recreational therapy or related field (Master\xe2\x80\x99s Degree an asset);
• Demonstrated experience managing staff and supporting diverse teams;
• An equivalent combination of education, training and/or experience may be considered.

• Ability to delegate, set expectations, and monitor progress of all direct reports;
• A well-defined sense of diplomacy, conflict resolution, and people management skills;
• Ability to identify issues and implement creative and strategic solutions to overcome problems;
• Ability to remain calm and poised in urgent situations;
• Effective initiative, judgment, and decision-making skills/capabilities.