Job Description

Youth Support Centre

Full-time

Positions available: 1

What We Do:

Youth Empowerment and Support Services (YESS) is a not-for-profit organization working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 - 24.



We work collaboratively within a network of care focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.



At YESS, we care about the well-being of our team. Our onsite dedicated Wellness Practitioner supports staff through challenges, provide guidance on stress management, and promote overall health and balance.

Job

Summary:

The Manager of Programs is responsible for the development, oversight, and evaluation of YESS programs to ensure high-quality, data-informed service delivery that aligns with organizational goals. This position blends leadership, program management, quality assurance, staff development, and stakeholder engagement to drive

accountability, and outcomes across the organization.

Hours of Work:

Full-Time,

onsite, 40 hours per week as per the assigned schedule. Must be flexible with scheduling and available to participate in the on-call rotation to support a 24/7 program environment.

Responsibilities

:

Program Management & Service Delivery:

Support the planning, execution, and evaluation of programs in alignment with the organizational strategic plan. Oversee the daily operations of all client-facing programs, including intake, crisis response, transitional housing, and specialized supports. Collaborate with leadership and cross-functional teams to integrate programming and a philanthropic culture into broader organizational
goals
Implementation and evaluation of Program design across YESS sites, ensuring alignment with accreditation standards, values, and youth voice. Ensure programs are responsive to the diversity of youth experiences, including identity, trauma history, and systemic barriers. Lead and empower a multidisciplinary team that supports youth in crisis through coordinated, evidence, trauma informed, and relationship-centered programming that strengthens outcomes and community connections. Embed continuous learning and professional development within program teams to strengthen expertise, adaptability, and excellence in youth engagement and outcomes. Model collaborative, transparent, and inclusive leadership that embodies YESS's values of Courage, Commitment, and Connection.

Administration

Serve as the organization's administrator for all Programs and relevant internal systems. Manage system configuration, user access, reporting dashboards, and data integrity across all programs. Develop and deliver onboarding, training, and ongoing coaching for staff on data systems to ensure confident and consistent use. Design and prepare reports and evaluation tools to inform decision-making and performance monitoring. Oversee the development and maintenance of program policies and procedures.

Data Driven Decision-Making

Maintain oversight of annual budget for programs ensuring fiscal responsibility, transparency, and sustainability. Develop and implement quality assurance and performance measurement tools, including compliance with relevant accreditation and regulatory standards (e.g., CARF). Anticipate, assess, and mitigate organizational risks related to service delivery, safety, and operational continuity. Foster a culture of data-informed decision-making, using key performance indicators (KPIs) and outcomes to improve service quality and demonstrate community impact. Regularly analyze data to assess program effectiveness and recommend improvements.

Community Engagement

Build and sustain strong, collaborative partnerships that expand access, improve coordination, and amplify collective impact across Edmonton's youth-serving ecosystem. Represent YESS as a trusted sector leader, participating in policy development, advocacy tables, and community planning processes that shape the future of youth services. Engage youth, families, and community partners as co-creators in program design and evaluation. Strengthen YESS' reputation as a connector, convener, and innovator within the community.

Other Duties

as

Assigned

Personal Characteristics/Abilities

Ability to lead, motivate, and develop teams while fostering a high-performance culture Demonstrates alignment between personal values and the organization's mission, modeling integrity, empathy, and commitment to youth empowerment. Identifies opportunities for improvement, implements best practices, and drives strategic initiatives. Understands program lifecycle, measures outcomes, and ensures continuous service enhancement. Builds and maintains strong relationships with internal and external partners, effectively communicates vision and objectives. Recognizes and integrates diverse perspectives in program design and service delivery.

Qualifications

/Experience

Undergraduate or graduate degree in social work, psychology, public administration or a related field 3-5 years of leadership experience in program management, preferably in the non-profit or youth services sector. Demonstrated expertise with data management systems, project management tools and program development Knowledge of issues related to youth homelessness, mental health, and trauma-informed care. Training in first aid, and/or non-violent crisis intervention Training in suicide intervention and harm reduction

Other Requirements

Can obtain a clear police information check (PIC) and a Child and Youth Intervention (CYIM) check Valid class 5 or higher driver's license and driver's abstract $1 million PLPD Personal Liability Protection Ability to work flexible hours and participate in the on-call rotation in support of 24/7 programming.




YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

We thank all applicants for their interest, however only those shortlisted will be contacted.