Job Description

Key Assets Canada (KAC) is part of a global organization, changing the lives of children, youth, and families. In Canada, our offices are located in Newfoundland and Labrador, Ontario and Nova Scotia. KAC provides specialized care and support services to young persons with complex needs and supports families. Working in partnership with statutory bodies, KANL strives to develop and offer a range of creative services for children, youth, and families to meet their specific needs and deliver positive outcomes. As a non-profit organization, KAC endeavors to respond to the needs of the community in a manner that is innovative, sustainable, proactive, and focused on improving outcomes.

KAC is currently recruiting in

St. John's, NL

for the position of:

Manager of Information Technology & Support Systems

Reporting to the Financial Controller, the Manager of Information Technology & Support Systems is the point of contact with primary responsibility for managing and supporting all IT users in Canada. The Manager of Information Technology & Support Systems is responsible for the oversight and contributing to the decision-making related to IT managed services, license purchasing (Microsoft, Adobe, etc.), laptop purchasing, mobile device contract negotiation, IT policies and procedures, as well as for the oversight necessary to effectively maintain other systems to support organizational operation.. This position functions as part of the management team for KAC.

The duties for the Manager of Information Technology & Support Systems will include, but is not limited to:

Lead the IT team, providing guidance, coaching, and mentorship.

Provides direction and ongoing support related to IT, as needed to the Key Assets leadership team.

Manage and oversee all IT related systems, operations, and services necessary to ensure optimal performance of company infrastructure, including but not limited to:

o Microsoft Office

o Sage

o ADP Workforce Now

o Accountability and Resource Management System (ARMS)

o OK Positive

Diagnose, resolve, and report on software and hardware incidents and support the IT team as they work directly with end users to resolve technical issues.

Oversee IT projects, including planning, execution, monitoring, and closure, to ensure timely and successful completion.

Coordinate installations, upgrades, and maintenance of hardware and software applications.

Proactively collaborate with support teams to inform them of issues, engage in problem solving through a solution-focused lens.

Prioritize helpdesk issues and escalate when required.

Implement security measures, conduct audits, and mitigate risks to protect data and systems.

Supports Key Assets Canada with achieving organizational goals and strategic targets, and implementation plans.

Other duties as required.

Please note this is an in-office position located at the Corporate Office in St. John's, Newfoundland.

Education & Experience:

To be successful in this role, the candidate is required to have:

Diploma/Degree in computer science, information technology, or other related field. A Minimum of five (5) years of supervisory and/or management experience.

Additional Requirements:

Clear Certificate of Conduct from RNC/RCMP.

Valid Proof of Canadian Residency.

Key Assets Newfoundland and Labrador offers:

Competitive salary commensurate with education and experience ($75,153 to $93,654) Group Health Benefits enrollment (medical, dental, etc.) and competitive RRSP contribution matching up to 5% of employee contribution Annual leave entitlement of 20 days per year (4 weeks) Pro-rated Sick leave entitlement of 7 days per year Pro-rated

HOW TO APPLY:

Please send your resume by email in confidence to

recruitment@keyassets.ca.

We thank all those who apply, however, only those selected for an interview will be contacted. No phone calls please.

Application Deadline: September 26, 2025

At Key Assets, we pledge our commitment to valuing diversity and inclusion and strive to act with cultural sensitivity and respect. We are strongly committed to a workforce that reflects the diversity of the populations that we serve and will continuously strive to build and sustain an equitable work environment. We will always challenge the norm, ask questions, and keep our promises.

We strongly encourage applications from all qualified individuals, which includes applicants from all cultures, diverse gender identity and expression, race, and others who contribute to our diverse population.

We ask applicants who may require an accommodation to contact our Human Resources Department who will work to arrange reasonable and appropriate accommodations for the interview and selection process.

Job Types: Full-time, Permanent

Pay: $75,153.00-$93,654.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match
Work Location: In person

Application deadline: 2025-09-26