Job Description

Join us in making vacation dreams come true !


Are you searching for a fun, passionate, travel loving team? \xe2\x80\x93Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Manager of Inflight Service Training and Development to join us in making vacation dreams come true. The position reports to the VP of Inflight Services and will be located in Toronto, ON. Apply now and have your career soar to new heights - under our wing!


W ork Perks :

• Remote and/or Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

What You\xe2\x80\x99ll Do:

• Publish Service and Cabin Safety Manager Manuals and revise as required.
• Issues all service related information as required by the Department.
• Design all training programs for both online and in-class courses. Track all training completions.
• Build Lesson Plans for both Service and CSM Initial and Annual Training courses.
• Recruit all Instructors as needed.
• Facilitate the train-the-trainer programs to ensure all instructors are proficient with the delivery of our training.
• Coordinate all requirements for training at each base and schedule instructors accordingly.
• Ensures all data is updated in sales devices for onboard sales.
• Assist in the design of any new services offered onboard and communication to crew.
• Acts as key contact with Excursion provider to update crew on this service offering. Will communicate all updates to crew.
• Follows up on all handheld computer issues with provider.
• Works closely with InFlight Product team
• Prepares documentation and communicates all adhoc flight information to Cabin Crew Members

What You\xe2\x80\x99ll Need:

• Minimum two years InFlight experience
• Experience with manual publication and online course development
• Strong interpersonal and organizational skills
• Excellent communication and leadership skills
• Previous experience developing and facilitating training programs
• Excellent time management skills to meet all required deadlines
• Intermediate to Advanced computer skills which include MS Office, Excel, Powerpoint, Storyline and Adobe Presenter

About Us:


Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.


To learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq


We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process.