Job Description

Job Title:

Manager of Human Resources

Location:

Ottawa, Ontario, Canada

Reports To:

Chief Executive Officer

Job Status:

Full Time Permanent / 37.5 hours per week

Closing Date:

December 5, 2025

Rideauwood Addiction and Family Services is a non-profit organization that provides counselling, education and treatment to individuals and families affected by problematic substance use and gambling in Ottawa. Rideauwood serves over 2500 clients yearly in Youth and Adult Programs.

Under the direct supervision of the Chief Executive Officer, the Human Resources Manager will be responsible for the delivery of quality human resource services and programs, including performance management, training, employee/ labour relations, policy and procedure development and compensation and benefits management. The Manager, Human Resources also has a responsibility to ensure the safety of the workforce, is committed to the development of an inclusive and diverse work environment, and a culture of quality and continuous improvement.

RESPONSIBILITIES

Develop, implement, and improve HR strategies, policies, programs, procedures, and practices, ensuring alignment with Rideauwood's mission vision, values and strategic goals and objectives. In collaboration with the Finance department, ensure effective administration of compensation and benefits strategies. Develop and monitor the Human Resources annual plan and budget; support strategic operational planning and risk management as it pertains to HR. Maintain up-to-date knowledge of industry best practices and legislative changes to ensure the organization remains compliant. Effectively manage employee relations; maintain the HR mailbox, respond to inquiries in a timely manner, provide coaching, conflict resolution, guide complaint investigations, and discipline management. Provide interpretation and advice to managers on HR policies, procedures, legislation, labour relations and the collective agreement. Maintain human resource records. Effectively manage labour relations; provide strategic leadership and advice regarding grievance management, arbitration, collective bargaining and other labour matters, while fostering an active and constructive working relationship with the union. Coordinate leave management, return to work and accommodation processes. Act as the management lead on the joint health and safety committee. Develop and maintain HR metrics and KPIs to track information that will demonstrate results and drive continuous quality improvement. Prepare HR reports as required for key internal and external stakeholders. Support recruitment and staffing activities to ensure positions are posted and filled with qualified candidates in a timely manner, while adhering to the collective agreement. Support employee orientation, onboarding and offboarding. Implement, support and maintain the annual employee performance management and professional development program. Ensure training aligns with organizational values, goals and priorities. Other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

Post-secondary degree in Human Resource Management, Business Administration or related field, or a combination of education and experience. Professional HR designation (CHRP, CHRL) is required. Minimum 5 years experience in HR including 2-3 years' leading HR programs and/ or functions. Experience working in a unionized environment. Experience working in a non-profit/ charity or community healthcare environment. Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position. Knowledge and understanding of human resources best practices. Knowledge of trauma-informed HR principles and practices to support an inclusive work environment. Knowledge of relevant legislation (employment standards act, occupational health and safety act, Ontario human rights code...*) and employment and labour regulations.
Knowledge of and proficiency with HRIS software (Ceridian) and Microsoft office suite. Demonstrated ability to work both independently and as an effective member of a team. Demonstrated ability to self-organize, prioritize work, and manage multiple complex projects simultaneously while addressing the needs of multiple stakeholders. Excellent interpersonal, organizational, written and verbal communication skills, including listening, influencing, and persuading others to act, and strong presentation skills. Excellent problem-solving skills, judgement, tact, discretion and ability to maintain the highest degree of confidentiality and integrity. Ability and willingness to work flexible hours including weekday evening hours several times a month, and to work hours necessary to complete tasks by stated deadlines; Possession of a valid driver's license and access to a vehicle for work purposes; Bilingualism (English/French) is a strong asset;

How to Apply

If you are interested in this position, please submit a current resume and letter of interest via the posting site answering the following questions:

(1) What motivated you to apply for this position, and

(2) What makes you a suitable candidate for this position?

Rideauwood is an equal opportunity employer. If any accommodations are needed for applicants during the selection process, please notify HR.

Job Types: Full-time, Permanent

Pay: $75,000.00-$98,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Education:

Bachelor's Degree (preferred)
Experience:

Human Resources: 5 years (preferred) Managerial: 3 years (preferred)
Language:

French (preferred)
Work Location: In person

Expected start date: 2025-12-08