Job Description

At Enhanced Care, we know the importance of primary care and family practice in everyone\'s health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.

Summary: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery.

Reports to: Sr Manager Operations, Managing Director

Locations: Thornhill/Etobicoke/Virtual (7335 Yonge St, Thornhill, ON, L3T 1P9 and 3857 Lake Shore Blvd W, Etobicoke, ON, M8W 0A3)

Responsibilities:

Administrative

• Directly manage daily operations and staff of clinic on-site and virtually
• Collaborate with management and leaders in the organizations
• Work closely with Project Management Office on project implementation, analytics and clinic efficiency
• Ensure compliance with Health and Safety procedures and practices
• Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
• Establish, maintain, communicate and implement clinic and confidentiality policies
• Identify processes and methods to improve efficiency and service quality
• Continue to develop efficiency and productivity among all sites
• Manage and further develop utilization of electronic record and IT systems
• Assist and lead other relevant projects and duties

Human Resource

• Work with staff to establish smooth and productive operations at clinic sites
• Ensure effective staff recruitment, training and performance
• Maximize physician, specialist, pharmacy and other allied health service delivery
• Communicate and engage with physicians, providers, vendors and patients

Financials

• Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
• Identify and capture cost-saving opportunities in supplies and procurement process
• Coordinate with accounting to prompt and accurate account receivables
• Profit and loss responsibility for sites
• Provide management reports, insight and recommendations on a monthly basis

Clinic Enhancement

• Articulate operational challenges and develop effective strategies for continuous improvement
• Provide clinical guidance and support to ensure patient safety and privacy
• Ensure long-term operational and organizational sustainability at clinic sites

Qualifications:

• A minimum of 1 year management or team supervision experience - required
• Background in clinic operations \xe2\x80\x93 An Asset
• Excellent customer service and stakeholder engagement skills \xe2\x80\x93 An Asset
• Experience with EMR and primary health care setting \xe2\x80\x93 An Asset
• Valid driver\xe2\x80\x99s license and access to reliable transportation \xe2\x80\x93 travel and driving required \xe2\x80\x93 to meet the needs of the business - Required

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Enhanced Care Clinic