Job Description

Member Services Manager

Full-Time Permanent

Join CAA Saskatchewan!

Do you want the opportunity to make a real difference for your team and our members?

We're looking for a Member Services Manager to provide strong leadership, drive operational performance, and deliver exceptional member service. This role blends strong business acumen with genuine empathy--someone who can inspire and develop a team while creating authentic connections with clients. You'll guide your team to success not just through numbers, but through trust, motivation, and meaningful relationships

Key Responsibilities:

Lead with empathy: Create an inclusive and supportive environment where team members feel valued, heard, and motivated to perform their best. Coach and develop: Provide regular, constructive feedback that builds confidence and skill. Focus on professional growth as well as personal well-being. Drive results through relationships: Achieve sales targets by nurturing member partnerships and needs. Collaborate cross-functionally: Work closely with all business lines to ensure a seamless member experience. Monitor performance: Use data-driven insights to guide decisions, while balancing compassion and accountability. Foster team engagement: Recognize achievements, celebrate success, and address challenges proactively. Champion company values: Model integrity, respect, and empathy in every interaction both internally and externally.

Experience & Requirements:

Required:

CAIB 2 insurance license as a minimum while working towards a full CAIB designation. Proven experience in a sales role (3+ years preferred) within the Insurance Industry. Demonstrated ability to build, motivate, and retain high-performing teams. Strong emotional intelligence and conflict resolution skills. Exceptional communication and active listening abilities. Track record of achieving and exceeding sales targets. A positive can-do attitude.

Why Join Us?

At CAA Saskatchewan, we're proud to be a trusted organization that puts our members and employees at the heart of everything we do. You'll collaborate with experienced professionals across insurance, operations, and member experience to deliver exceptional service and measurable results. We offer a supportive, growth-focused culture where leadership is recognized, ideas are valued, and your work truly makes a difference.

This position works Monday to Friday and reports to the General Manager, Insurance Services, with the potential to expand into a provincial leadership role.

Excited about this opportunity? We'd love to learn more about you. Apply today!

How to Apply:

Send your resume and cover letter to careers@caask.ca

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Tuition reimbursement Vision care
Ability to commute/relocate:

Regina, SK S4R 5E2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you legally authorized to work in Canada? This position is in Saskatchewan. Are you able to reliably commute or plan to relocate before starting work?
Experience:

Insurance industry: 3 years (required)
Licence/Certification:

CAIB 2 License (required)
Work Location: In person