Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Manager, Marketing Technology



What is the opportunity?

The Manager, Marketing Technology is responsible for integrating Salesforce Marketing Cloud technologies within RBC\xe2\x80\x99s online and mobile properties and managing technical configuration of email, SMS and Mobile Push.

This role acts as solution consultant for MarTech technology like Salesforce Marketing Cloud.

This role is accountable for the delivery of enhanced MarTech capability via RBC\xe2\x80\x99s various MarTech technologies to grow and measure digital sales.

You will be responsible for all aspects of solution delivery from strategy through to IT development process and practices. The role is accountable to the Senior Manager of Marketing Technology and the Digital Marketing and Sales leadership team. Manages relationships with senior partners in Marketing, Digital and IT and delivers a high level of business performance, employee engagement, and a superior client experience that drives sustainable value creation for RBC shareholders.

What will you do?

Consult with Marketing and Online Marketing managers to optimize Online Marketing campaigns/scenarios by leveraging MarTech capabilities. Key activities include:

• Developing business rules that allow Marketing heads to target high value clients by leveraging client profiles and online behavior in order to improve conversion rates
• Developing automated triggers and programs to proactively communicate with high value leads/clients through targeted creative and triggered e-mail marketing programs
• Pilot and implement new MarTech functionality on RBC\xe2\x80\x99s online properties
• Provide support of MarTech solutions 24/7, especially during upgrade/fixes
• Act as subject matter expert for internal users of the SFMC email tool, troubleshooting, and dealing with Premier SFMC Support team when required
• Assist with technical aspects of email marketing and triggered campaigns and Alerts (e.g. solution data capture requirements, lead generation feeds, etc.)
• Effectively communicates and builds rapport with team members, stakeholders and business partners, using a variety of techniques and collaboration from initiation to close. Resolves conflicts/issues of medium complexity and escalates others as appropriate.
• Actively participate in Agile meetings and ensure assigned tasks are completed on time to support project deliverables

What do you need to succeed?

Must-have

• Experience and certifications in Salesforce Marketing Cloud (SFMC).
• Knowledge of other Salesforce products is an asset.
• Experience in Web programming (e.g. HTML, CSS, XML, JavaScript)
• Experience in development lifecycle from discovery to implementation
• Experience in Agile methodologies
• Experience with SQL development and design skills

Nice to Have

• Experience with other Marketing Automation Platforms and batch scheduling tools (Responsys, Marketo, Eloqua etc.)
• Experience with Software version control and release management and software testing tools and methodologies
• Different design techniques (e.g. OO. Top-down, structured analysis, component-based design)
• Experience in Server Configuration (DNS, SSL)

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-03-23

Application Deadline: 2023-05-12

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada