Job Description

Prioritizes, manages and monitors technical activities to meet client / user needs; Communicates effectively with the team to resolve conflicts and/or troubleshoot as required; Escalates issues as needed.



Oversees and reviews all technical activities of product support team and ensuring that appropriate procedures and processes are followed.



Recommends and leads process improvements where improvements can be made to increase efficiency.



Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).



Delivers service reports management summary.



Communicates with internal users of the support process.



Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).



Manages employees as direct reports and has full authority for people management including: Assigning, directing, and evaluating work; Forecasting staffing needs and creating staffing plans and schedules; Hiring, disciplining and firing employees; Conducting performance evaluations and career development discussions; Approving salary and bonus actions; Ensuring appropriate orientation and on-going education/training.



Marsh McLennan????????????????? (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer????????????????? and Oliver Wyman?????????????????. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com?????????????????, or follow on ?????????????????LinkedIn????????????????? and X.



Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@mmc.com.



Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.