Manager, Enterprise Technical Services

Calgary, AB, Canada

Job Description




Tasks and Responsibilities

As a visible champion and promoter of our core values, you\xe2\x80\x99ll actively engage with our business partners, \xe2\x80\x9crolling your sleeves up\xe2\x80\x9d to achieve results.

You\xe2\x80\x99ll help our US Utilities (i.e WGL & SEMCO) businesses transform by leveraging enterprise technologies to accelerate value delivery across the firm. As a transformational leader, you\xe2\x80\x99ll bring the energy necessary to build culture, develop talent and generate momentum necessary to sustain us on this journey.

You\xe2\x80\x99ll lead the \xe2\x80\x9crun\xe2\x80\x9d component of our \xe2\x80\x9cplan, build, run\xe2\x80\x9d delivery model for your area of domain expertise, by maintaining a stable application landscape which supports our business operations; you\xe2\x80\x99ll partner with your Digital colleagues to ensure our \xe2\x80\x9cplan and build\xe2\x80\x9d functions adequately support application lifecycle, growth, and business innovation needs across the portfolio. You\xe2\x80\x99ll help drive integration and efficiencies across our various business units.

You\xe2\x80\x99ll establish and maintain a process for regular Digital alignment with US Utilities stakeholders, ensuring broad understanding of business strategies, activities, drivers, requirements, solutions & alternatives being considered.

You\xe2\x80\x99ll oversee your team\xe2\x80\x99s process to manage & prioritize business needs and consolidate sustainment demand across the various business functions, maintaining product backlogs that reflect the current organizational priorities and bring visibility to the resource requirements necessary to achieve our objectives

You\xe2\x80\x99ll lead Digital efforts for your area of domain expertise, managing planning and delivery of sustainment inititiatives, ensuring resources are aligned accordingly, and management of expectations for what can reasonably be delivered is achieved; you also transparently communicate the value delivered by the Digital team back to business stakeholders.

You\xe2\x80\x99ll coordinate of delivery of Digital services across your area of responsibilities by our outsourcing service providers and internal shared service functions (i.e. Enterprise Platform), ensuring value is realized from the delivery services.

You\xe2\x80\x99ll ensure your team integrates with Digital architecture & planning functions for any strategic demand needs that may require high levels of funding, architectural oversight, etc.. You\xe2\x80\x99ll also ensure integration with Program Delivery & Execution functions, helping to ensure successful delivery of new projects or initiatives and to transition these projects from delivery to sustainment mode.

You\xe2\x80\x99ll lead application operations support, testing, and issue resolution, ensuring the team acts with a \xe2\x80\x9csense of urgency\xe2\x80\x9d in response to normal or emergent/incident needs

You\xe2\x80\x99ll oversee the conduct of Root Cause Analysis in response to incidents, ensuring a continuous learning and improvement environment is maintained

You\xe2\x80\x99ll ensure the Business Solutions team for your area of responsibility operates in compliance with company policies, standards and best practices

You\xe2\x80\x99ll proactively establish processes for risk identification and mitigation across the application portfolio, ensuring continuous improvement in our Digital risk posture

You\xe2\x80\x99ll help to drive innovation, by relentlessly pursuing research and assessment of new approaches, technologies and solutions, and evuating them for potential use across Utilities

You\xe2\x80\x99ll possess a passion for lifelong learning and develop an environment for professional growth across the team.

Qualifications, Skills and Abilities

Five to ten (5 to 10) years experience leading Digital teams at scale, supporting enterprise technology applications operations

Business experience in gas or electric utilities operations is strongly desired; will consider related experience in other industrial domains

Must be able to effectively interact with and communicate with business partners at every level throughout the organization

Some cloud experience, either operating in or transitioning applications to the cloud; prefer Azure cloud experience

Experience managing ERP solutions, including SAP technical (i.e. SAP Basis and Security) is required

Experience managing enterprise integration technologies (API, EAI, mulesoft) preferred.

Experience with Data Analtyics and Robotic Process Automation is preferred.

Experience with application and/or infrastructure outsourcing relationships, contract management & service delivery is required

Knowledge and experience managing teams using, or transitioning to, modern delivery frameworks, including Agile, SCRUM, or DevOps

Knowledge and experience using data to gain insights which drive favorable business outcomes

Bachelors degree in computer science, engineering or technical discipline required

Leadership acumen necessary to help transform and build high-performing teams in a values-based environment

Exceptional interpersonal skills, including teamwork, facilitation and negotiation

Superior organizational and prioritization skills

Where you\xe2\x80\x99ll be working:

This position will be located at our WGL Headquarters, located in Springfield , VA. Some domestic US travel may be required.

Ready to join our team?

If you\xe2\x80\x99d like to be part of a company that invests in its people, always creates opportunities to help them grow and fosters an environment where everyone feels welcome, AltaGas is the place for you!

To apply, submit your resume in confidence to our Human Resources team by clicking on the button below or visiting .

We appreciate your interest in working with us, but only those applicants selected for interviews will be contacted. At this time, we are not accepting agency referrals or telephone inquiries.

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person\'s ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas

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Job Detail

  • Job Id
    JD2194922
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Calgary, AB, Canada
  • Education
    Not mentioned