Job Description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Manager, eBusiness, Transactions and Customs Operations is responsible for ensuring that all transactional and customs-related issues are resolved for CN to maintain operational fluidity, and customer support. Furthermore, the role ensures that all regulatory customs changes are properly planned, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees an office environment of unionized and management personnel and is responsible for day-to-day customs requirements for all Intermodal and Carload shipments in Canada, and the United States. In addition, the role ensures Electronic Data Interchange (EDI) transactional requirements for waybill, customs, and Information and Technology (I&T) programming are logged, tested and approved prior to promotion.
Main Responsibilities
Regulatory Requirements and Compliance
xc2xb7 Liaise with Carload and Intermodal departments related to issues with documentation, reporting, holds, and restricted traffic
xc2xb7 Collaborate with CN Dangerous Goods to ensure certifications are complete and waybill data quality
xc2xb7 Work with other railroads to resolve interchange issues related to waybill transmissions, and empties found to be loaded
xc2xb7 Liaise with Customs Ports and government to ensure compliance
xc2xb7 Collaborate with Intermodal and Carload departments, and I&T for waybill, holds, customs issues and requirements
xc2xb7 Perform safety audits and ensure corrective action is taken
xc2xb7 Ensure all programming for Animal and Plant Health Inspection service (APHIS) and Consolidated Omnibus Budget Reconciliation Act (COBRA) fees are logged and promoted within the timeframe given
xc2xb7 Ensure all recertifications are up to date within the team
xc2xb7 Arrange for local vendors when required and ensure they are compliant with CN requirements
People Management
xc2xb7 Conduct daily reviews with the team to address operational, and staffing issues efficiently
xc2xb7 Mentor and develop Assistant Managers
xc2xb7 Build and maintain relationships with the Regulatory teams
xc2xb7 Deliver performance assessments and results to Assistant Managers and collaborate with Senior Managers to craft customized development plans
xc2xb7 Conduct mid-year and year-end performance reviews for Assistant Managers
xc2xb7 Lead or attend weekly team meetings
xc2xb7 Lead monthly Town Hall meetings
xc2xb7 Schedule and lead monthly union meetings with Labour Relations (LR), Human Resources (HR), Local and Regional Union Representatives to mitigate issues brought forward by unionized staff
xc2xb7 Interview new hires and participate with the Assistant Managers to onboard new hires
xc2xb7 Work with facilities to ensure appropriate equipment is in place and maintain a safe office environment
Processes and Procedures
xc2xb7 Manage approvals for access requests promptly
xc2xb7 Control costs of office requirements outside of CN Facilities control
xc2xb7 Ensure invoices are submitted timely and accurately
xc2xb7 Validate APHIS and COBRA charges and prepare invoicing within the time parameters
xc2xb7 Ensure consultant and generic ID reviews are completed promptly
xc2xb7 Ensure all processes and procedures for the group are reviewed and published promptly
xc2xb7 Communicate new procedures with all parties involved prior to implementation
xc2xb7 Review and recommend changes to applicable Tariff items regularly
Working Conditions
The role has standard working conditions in an office environment with a workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to office and operational issues. Due to the nature of the role, the incumbent must be able to meet tight deadlines, and effectively handle pressure and stress. The role requires occasional travel (30%) within North America.
Requirements
Experience
Customs Processes
xc2xb7 Minimum 3 years of experience in North American customs processes and regulations
o Experience leading unionized employees
o Experience in the rail transportation industry*
o Experience in electronic data reporting
*Any experience for these above would be considered as an asset
Education/Certification/Designation
xc2xb7 High school Diploma or General Educational Development (GED)
xc2xb7 Valid Driver's License
xc2xb7 Bachelor's Degree in Commerce or Business*
*Any designation for these above would be considered as an asset
Competencies
xc2xb7 Demonstrates active listening
xc2xb7 Collaborates with others and shares information
xc2xb7 Sets direction and inspires others
xc2xb7 Knows the business and stays current on industry needs
xc2xb7 Applies critical thinking
xc2xb7 Develops self and others
xc2xb7 Demonstrates agility and drives change
Technical Skills/Knowledge
xc2xb7 General Microsoft Office knowledge, including Access
xc2xb7 Knowledge of Canadian and the United States (U.S.) customs, transportation and dangerous goods regulations
xc2xb7 Strong knowledge of collective agreements
xc2xb7 Knowledge of Service Reliability System (SRS)*
*Any knowledge for any of the above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's most and railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.