Job Description

Position Title:

Manager, Community Health & Social Services

Department:

Community Development Services

Reports to:

Director, Community Development Services

Type:

Regular Full-time, 35 hrs/wk

Pay Scale:

$46.643/hr to $54.874/hr



Who are we?



Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals,?families,?and communities to achieve their full potential, paying?particular attention?to those who face barriers to care due to race, gender, income and/or ability.?PQCHC is an equal opportunity employer and values diversity in its workforce.?If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.



Job Summary



The Manager, Community Health & Social Services provides strategic and operational leadership to a dynamic team of Health Promoters, Community Developers, and System Navigators. This role is responsible for planning, implementing, and evaluating community-based health promotion initiatives, capacity-building programs, and system navigation support. The Manager will guide staff in addressing social determinants of health, reducing health inequities, and fostering strong community partnerships to improve population health outcomes. The Manager oversees the execution of the team's program design, implementation, monitoring, and evaluation; participates in relevant networks, advocacy groups, and partnership tables; supervises front-line staff, ensuring the effective delivery of assigned programs.



Job-Specific Responsibilities



Leadership & Supervision: Provide strategic direction and daily oversight to a multidisciplinary team of Health Promoters, Community Developers, and System Navigators. Ensure clear work plans, performance objectives, and accountability structures are in place. Human Resources & Performance Management: Lead recruitment, onboarding, mentorship, and ongoing professional development of team members. Conduct regular performance reviews, support staff well-being, and address HR issues in alignment with organizational policies and collective agreements (if applicable). Program Integration & Strategic Alignment: Promote integration of health promotion, system navigation, and community development across departments to support organizational goals. Ensure program initiatives are aligned with organizational strategic priorities, health equity frameworks, and population needs. Community Engagement & Development: Guide the team in designing and implementing inclusive, culturally-responsive, and community-led programs. Foster community empowerment through resident engagement, capacity-building, and co-design approaches. Partnerships & Intersectoral Collaboration: Represent the organization at community tables, inter-agency working groups, and regional planning bodies. Build and sustain strong partnerships with local health, education, housing, and social service sectors to advance shared priorities. Advocacy & Systems Change: Identify systemic barriers impacting clients and communities. Lead or support advocacy initiatives to influence policy, promote equity, and advance social justice. Finance & Administration: Manage program budgets, monitor expenditures, and ensure financial accountability. Oversee administrative processes to support efficient program operations, including procurement, reporting, and contract management. Grant Writing & Reporting: Lead or support the development of funding proposals in collaboration with internal teams and external partners. Ensure timely and accurate submission of reports to funders and stakeholders, demonstrating program outcomes, impact, and accountability. Planning, Evaluation & Quality Improvement: Oversee program planning, implementation, and continuous improvement. Ensure data collection and analysis are used to evaluate outcomes, support funding requirements, and inform future programming. Equity, Diversity & Inclusion: Champion equity and anti-oppression practices across all program areas. Ensure services are trauma-informed, accessible, and responsive to the needs of diverse populations, including Indigenous, racialized, newcomer, and 2SLGBTQIA+ communities.

Qualifications



Master's or Graduate degree in health or social sciences (Public Health, Health Promotion, Social Work) or an equivalent combination of education and significant related experience. Excellent knowledge of community development values, principles and political processes. Proven ability to lead multidisciplinary teams and implement community-based strategies. Experience working with multicultural communities, low-income communities, and high-risk families Experience building cohesive teams and strengthening staff morale and engagement. Experience leading Q.I. initiatives using quality improvement tools such as Lean management, Model for Improvement Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset. Demonstrated knowledge of the Social Determinants of Health. Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community. Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences Experience with strategic planning, quality, and performance measurement tools is an asset. Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams) Energetic, responsive, reliable, flexible person and able to handle competing priorities. Strong analytical and decision-making skills. A valid driver's license and access to a vehicle is required Valid First Aid and CPR (level C) required Availability to work occasional evenings and weekends when required

Common Responsibilities:

As an employee of Pinecrest-Queensway Community Health Centre, this position is responsible for the following:



Administrative

Contributes to the Centre's activities to collect, analyze and report on data and relevant information and participate in research Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data Maintains and develops professional competence, and where applicable, a professional license to practice, through appropriate continuing education methods (e.g. peer interaction, literature review, conferences, courses, staff development leave, etc.) Complies and adheres to all applicable Centre policies and procedures

Organizational Responsibilities

Respects and values the diversity of the community and individuals Supports the Centre's student placement programs Contributes to the Centre's work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as intercomponent committees and working groups and strategic planning Contributes to the Centre's practices of hiring, orienting and training of employees Participates actively in team meetings Consults with and provides support to team members and other PQCHC employees regarding professional issues Participates in the Centre's strategic planning process Participates in the development of policies and procedures by providing feedback in the Centre's policy development process Works in a manner that incorporates health promotion and recognizes the determinants of health Participates in team and individual professional development opportunities

Occupational Health and Safety

This position must also work within the scope of all legislative and Centre policies related to occupational health and safety. In this capacity, the employee:

Works in a manner that promotes a safe, secure environment, and is compliant with the Duties of Workers under the Ontario Occupational health and Safety Act (Section 28) Must read and follow the Centre's occupational health and safety policies Works safely in consideration of the following job hazards: noise, workplace violence Uses appropriate personal protective equipment as directed * Participates in Occupational Health and Safety Training as required, including AODA, WHMIS and other Safety Training as required.