Job Description

Apply By: Wednesday, July 9, 2025 11:59 pm EDT

Administrative Support Clerk

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Job ID:

230442

Posting status:

Open

Organization:

Ministry of Children, Community and Social Services

Division:

Ontario Disability Support Program

City:

Newmarket

Position(s) language:

English

Job term:

4 Temporary up to 12 months (with possible extension)

Job code:

08OAD - Office Administration 08

Salary:

$26.92 - $31.31 Per hour
*Indicates the salary listed as per the OPSEU Collective Agreement.


Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).



The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

About the job

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As a customer service provider and member of the program delivery team, you will:

provide clerical and administrative support services to the team; greet visitors, answer incoming calls and respond to electronic inquiries; sort and distribute incoming mail; establish and maintain electronic and hard copy filing systems; validate, assess and determine the release of social assistance payments; make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements; coordinate and maintain team schedules and calendars; utilize databases, to gather/enter client information and data for reports and assignments.

What you bring to the team

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Administrative, Clerical and Financial Skills:

you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information. you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
###

Communication and Interpersonal Skills:

you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches you demonstrate interpersonal and listening skills to elicit information and support team members you have interpersonal skills to interact with the public and collaborate in a team driven environment
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Customer Service Skills:

you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss). you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income
###

Judgement and Organizational Skills:

you are able to organize and coordinate workflow, assess priorities and meet deadlines you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

Don't meet every qualification?

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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

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We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

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The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions flexible learning and developmental opportunities, including education and mentorship programs many employee networks offering support for and education about underrepresented groups tailored work arrangements, including opportunities like flex hours, self-funded leave and more


Our comprehensive compensation and benefits package includes:

a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement) group health, dental, life and disability benefits a range of vacation and leave options an Employee and Family Assistance Program, which provides confidential counseling services

Additional information:

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Apply by:

Wednesday, July 9, 2025 11:59 pm EDT

Position details:

4 English Temporary, duration up to 12 months, 17215 Leslie St, Suit 101, Newmarket, Central Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Administrative and Support Services

Posted on:

Tuesday, June 24, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-SS-230442/25(4)

How to apply:

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You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together