Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title Manager, Communications & Engagement




































What is the opportunity? In this role, you will lead, own and drive the communication and engagement strategy for I&TS Client Operations Canada. This includes development and execution of a comprehensive strategic communication and engagement plan, ensuring alignment to the Client Ops objectives and the overarching I&TS vision and strategy. The purpose of this role is to empower, inspire and enable employees in I&TS Client Operations Canada holistically, to be successful today and in the future through communication, effective information sharing, transparency, and engagement, in a complex environment. What will you do?

• Own and lead the development, planning and execution of the Client Ops Communications and Engagement strategy and roadmap in support of I&TS Client Ops business objectives, ensuring alignment with I&TS holistically, key RBC partners and with RBC\'s vision, strategy and values
• Drive a holistic approach to communication and engagement activities across Client Ops teams, identifying synergies, leveraging best practices and synthesizing activities across a complex environment
• Lead the end to end planning and seamless execution of the hybrid virtual and in-person employee town halls, ensuring meaningful and relevant content, and driving improvements to participation and engagement
• Lead the planning and execution to promote the visibility of our leaders and supporting them in their engagement with employees
• Form strategic partnerships with key partners across the organization, such as Corporate Communications, I&TS IT, other Comms Teams within I&TS, and across the enterprise as appropriate
• Deliver insights through use of data to drive continuous improvement and strategic planning
• Drive the enhancement and innovation of a robust, current and information rich information ecosystem, improving effectiveness of communications and information dissemination within I&TS Client Ops
• Drive internal awareness for I&TS Client Ops employees to have access to the information needed to enhance their success
• Anticipate communication and engagement needs and proactively identify solutions/strategic initiatives to drive an enhanced employee experience, in a rapidly changing and complex environment
• Effectively manage communications and engagement budget

What do you need to succeed? Must-have

• Minimum 3 years\' work experience with a focus on employee experience
• Proven superior communication skills related to employee communications and engagement
• Strategic thinker with thorough understanding of strategy development and planning processes, with proven ability to build and manage road maps
• Ability to manage through complexity, ambiguity and rapid change
• Strong collaboration and relationship-building skills, ability to drive impact and influence
• Proven data mind-set, using data to drive adoption and continuous improvement and able to challenge the status quo
• High Proficiency in storytelling and creation of decks for multiple audiences
• Relevant technology knowledge (i.e., communication tools and platform)

Nice-to-have

• Organizational awareness

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Exposure to senior management in I&TS
• Working within a small team structure, with the opportunity to get involved in a broad variety of initiatives
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Summary




































Address: TORONTO, Ontario, Canada




































City: CAN-ON-TORONTO




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Wealth Management




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-02-27-08:00




































Application Deadline: 2023-03-13-07:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.