Job Description

Overview
The Manager, Client Services provides strategic leadership and operational oversight of the Toronto Downtown Client Services team. This role ensures exceptional client service, operational efficiency, regulatory compliance, and effective cross-functional collaboration, while also overseeing administrative operations, deal documentation, and process improvements. The Manager, Client Services will work closely with the Senior Operations Manager, Client and Brokerage Services, supporting team development, aligning processes, and driving initiatives to enhance performance, technology adoption, and client experience.
Responsibilities

• Lead, mentor, and manage the Toronto Downtown Client Services team, ensuring alignment with organizational objectives, workload balance, and performance standards.
• Oversee administrative operations, including deal documentation, filings, expense reporting, travel coordination, and general office workflow.
• Ensure compliance with real estate boards and regulatory requirements; collaborate with Legal and Accounting to maintain operational integrity.
• Partner with HR on recruitment, onboarding, training, and personnel management matters.
• Collaborate closely with the Senior Operations Manager, Client and Brokerage Services, as well as Brokers, Marketing, Market Intelligence, and senior leadership, facilitating seamless communication and process alignment.
• Support the training and professional development of Associates and Emerging Leaders through structured programs and mentorship.
• Provide guidance on the creation of client-facing materials, presentations, and proposals in collaboration with Marketing.
• Champion the adoption and effective use of technology tools, including Salesforce, AY Technologies, and Market Intelligence platforms.
• Identify opportunities for process improvement, implement best practices, and lead initiatives to optimize operational efficiency and service excellence.

Qualifications

• Strategic Leadership: Ability to lead high-performing teams and align operations with organizational objectives.
• Operational Excellence: Strong understanding of administrative processes, compliance, and workflow optimization.
• Communication & Collaboration: Exceptional interpersonal and communication skills for cross-functional collaboration.
• Problem Solving & Decision Making: Analytical and solutions-oriented mindset to address complex operational challenges.
• Client Focus: Commitment to delivering high-quality service and maintaining strong broker and client relationships.
• Adaptability & Change Management: Ability to implement best practices, drive improvements, and manage change effectively.
• Technology Savvy: Proficiency in leveraging tools such as Salesforce, AY Technologies, and other industry platforms to improve efficiency and reporting

Workplace Type
On-Site
Our Equal Opportunity Commitment
Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.
The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.
Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!

Skills Required