Job Description

Overview:
At KPMG, you\xe2\x80\x99ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.


The Opportunity The Client Administration Manager is responsible for oversight, supervision and support of the administrative teams at KPMG within the GTA, including performance management, training and process implementation. The role may require senior level administrative support from time-to-time and supports the implementation of administrative initiatives within KPMG in the GTA. This role works with all Functions within KPMG Audit and Tax. The role supports and reports into the Senior Manager, GTA BES Client Administration. What you will do:

• Ensure a consistent high level of quality service is provided by the administrative teams by overseeing the quality of work being produced by the staff and providing guidance as necessary
• Ensure consistency in processes and training across the GTA administrative team, in line with BES processes and best practices, including effective use of technology
• Maintains administrative staff by recruiting, selecting, orienting and training employess
• Directly manages GTA Practice Coordinator team in Audit as well as CAL team within GTA Tax Practice
• Sets policies and procedures for training, coaching, counseling and career development for team members
• Develops and implements policies and procedures to improve operations and functions across the GTA
• Performance manage administrative professionals in the KPMG Audit, Tax & Advisory practice within the GTA, including completion of key performance management processes throughout the year
• Main point of contact for the Business when it relays to employee matters, performance concerns, capacity constraints, etc.
• Mentors and coaches\xe2\x80\x99 supervisors and assist strategically when faced with challenges related to supporting Partners
• Maintains relationships and keeps connected across GTA with our main stakeholders including GTA AU BUL & GTA TX BUL
• Balance workload, coordinate workflow, vacation schedules and overtime of administrative professionals in order to respond to the requirements of the business
• Liase with GTA BU Practice Leaders to maintain an understanding of business needs to manage service delivery, mitigate issues, and bring solutions to administrative issues
• Develop a strong understanding of KPMG business processes and proprietary systems in order to execute, or effectively delegate, work. Keep up to date on new BES policy and procedural changes
• Identify and plan for training and development needs of administrative professionals, including leveraging existing training and standardizing specific BES training materials. Escalate training needs to Senior Manager, National Operations and Strategy Enablement

What you bring to this role:

• 2-5 years of experience in a supervisory or managerial administrative role
• 2-5 years of experience with KPMG administrative processes is preferred
• Exceptional conflict resolution/problem-solving skills
• Excellent judgment, with the ability to influence and drive change
• Excellent written and verbal communication skills
• Ability to multi-task, work independently and manage a large team
• Operates with a large degree of autonomy and independently completes high quality work to meet established goals
• Exercises discretion and a high degree of judgment in handling highly sensitive and confidential information and resolving conflicts and issues
• Proactive approach to anticipate administrative needs by staying connected to the business and developing relationships with the partnership
• Proactive, self-starter that strives for quality and excellence
• Strong analytical skills
• Proven ability to meet set deadlines
• Able to build relationships with all levels of staff easily
• Ability to solve problems and think of new approaches to streamline processes and support operations and client service

Keys to your success


KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.


Providing you with the support you need to be at your best


For more information about KPMG in Canada\xe2\x80\x99s Benefits and well-being, click here. Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters


KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.


If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.