Job Description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, wexe2x80x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, wexe2x80x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, itxe2x80x99s a great place to work. Wexe2x80x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Nature and Scope:The Manager, Business Intelligence and Insights is an experienced leader in analytics with superior technical skills and business acumen. The incumbent will play a key role in understanding the needs of our patients, our partners, and our internal stakeholders across the Shoppers Drug Mart ecosystem to provide analysis and insights to understand and evolve our programs.What You'll Do:- Lead analysis-driven insights projects with recommendations to improve patient experience and outcomes, program design and operations, and program impact and profitability.
- Act as a conduit between client partners, SHN program management and operations teams, and the BII team to effectively understand and translate business and/or operational requirements into data-driven solutions and outputs.
- Provide thought leadership into the data and analytics strategy throughout the design, development, and deployment stages of various technical and digital systems and solutions.
- Guide the development of the CRM / data repositories and data analysis solutions using the best practices and the latest developments in the industry.
- Conduct strategic reviews of performance using data-driven insights to explain trends and identify key learnings.
- Create, develop, and deploy a suite of functional data outputs to drive internal performance management.
- Maintain and evolve forecasting and profitability models to understand and track program performance and its impact on the overall enterprise.What You'll Need:- Minimum 3-5 years of experience in a business intelligence or data analytics role, with a preference for experience in the healthcare, pharmacy, and/or specialty medication space.
- Post-secondary education equivalent to a university degree in a numerate or analytical discipline such as Analytics, Mathematics, Computer Science, or Engineering.
- Minimum 3-5 years of experience working with relational or non-relational database management systems and the ability to query relational databases directly and using BI software.
- Able to design data models and develop end-user data outputs, such as reports and dashboards, and oversee their end-to-end deployment into production.
- Excellent business acumen - clear and concise communication and presentation skills with demonstrated ability to provide recommendations and highlight financial implications for the purposes of achieving buy-in.
- High level of initiative to prioritize work amid competing demands and take projects from the exploratory phase to the delivery of final solutions/outputs with minimal supervision.
- Demonstrated ability to unite disparate, often complex sources of customer information such as market research data with internally generated transactional data and transform them into actionable insights, tactics, and strategies.
- Must be able to manage time effectively through flexibility & prioritization.Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How Youxe2x80x99ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nationxe2x80x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct xe2x80x93 it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart